Account Research Specialist

Posted 19 Days Ago
Be an Early Applicant
Plano, TX
Hybrid
1-3 Years Experience
Greentech • Financial Services
The Role
The Account Research Specialist plays a critical role in gathering and analyzing data to identify possible problem areas. Responsibilities include resolving customer complaints, managing credit bureau disputes, overseeing bankruptcy cases, and supporting legal proceedings.
Summary Generated by Built In

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

 

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.


The Account Research Specialist plays a critical role in the organization by gathering data, investigating and analyzing the data, and evaluating other information alongside it to identify possible problem areas.

Essential Job Duties & Responsibilities:

  • Research and resolve customer complaints
  • Credit Bureau Disputes
  • Bankruptcy Management
  • Legal counsel support of pending legal proceedings
  • Genpact complaint management oversight

Required Skills, Knowledge & Abilities:

  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve/escalate problems
  • Excellent interpersonal, verbal, and written communication skills
  • Enhanced understanding of the mortgage and consumer finance industry a plus
  • Prior work experience in customer service positions is preferred
  • Proficient computer skills, especially Microsoft Office applications

Compensation: $20-22/hour 


Additional Information Regarding Job Duties and Job Descriptions:


Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.


If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

The Company
Irvine, CA
638 Employees
On-site Workplace
Year Founded: 2003

What We Do

GoodLeap is a sustainable home solutions marketplace. We provide simple, fast, and frictionless point-of-sale technology for countless mission-driven professionals serving millions of people who want to upgrade their homes and save money.

Our platform offers flexible ways for consumers to pay for a wide range of sustainable products, including solar panels, battery storage, smart home devices, modern HVAC systems, energy efficient windows, upgraded roofing, water-saving turf, and more.

We are committed to caring for the planet, building lasting relationships with our valued partners and customers, and delivering cutting-edge technology that enables more people to embrace a sustainable lifestyle.

Jobs at Similar Companies

MassMutual India Logo MassMutual India

Associate, Operations

Big Data • Fintech • Information Technology • Insurance • Financial Services
Hyderabad, Telangana, IND

Energy CX Logo Energy CX

Talent Acquisition Specialist

Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Easy Apply
Chicago, IL, USA
55 Employees

TBD Logo TBD

Staff Engineer

Blockchain • Fintech • Financial Services • Cryptocurrency
Remote
Hybrid
New York, NY, USA
190 Employees
240K-359K Annually

Similar Companies Hiring

TBD Thumbnail
Fintech • Financial Services • Cryptocurrency • Blockchain
New York, NY
190 Employees
Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account