Account Representative, Inside Sales

Job Description:

The ISR will learn Xeris products, technology, selling model, systems, data, and compliance regulations that govern the pharmaceutical industry during his/her/their tenure. This role will be expected to contribute to the achievement of commercial objectives in alignment with Xeris’ corporate goals. The ISR’s professional development includes cultivating relationships with customers, achieving established sales goals within a defined territory with a goal of leveraging these experiences to ensure readiness for a field sales position.

Essential Job Functions

• Deliver on corporate objectives specific to territory.

  • Develop and maintain effective customer relations with key contacts within assigned territory. 

  • Verbalize value proposition of Xeris products.

  • Understand the patient journey and how Xeris products may impact patients.

  • Overcome objections to educate clients on the value of assigned products.

  • Maintain a pipeline of opportunities to meet or exceed sales objectives.

  • Strong desire to grow and develop client relationships.

  • Maintain accurate reporting, records, and files necessary for proper management of territory. 

  • Communicate with supervisor any customer issues or potential problems, perform other tasks assigned by manager. 

• Create a face to the internal and external customer that demonstrates Xeris’ commitment to bringing value and solutions to the customers and patients we serve.

  • Collaborate with peers, marketing, and training personnel to share information and implement territory initiatives/strategies.

  • Create, build, and maintain relationships and regular communications and sales efforts with physicians & other health care providers, and all others pertinent to Xeris’ business.

  • Responsible for prospecting new businesses and lead generations on an ongoing basis

  • Professionally and ethically represent Xeris to external customers (including but not limited to individual physicians and health care providers, as well as clinical and non-clinical support staff) and foster their respect by demonstrating our commitment to advancing patient care and outcomes.

• Leverage internal training and development to ensure field readiness.

• Prepare for and participate in business reviews to demonstrate overall progress on field readiness requirements

Skills and Qualifications

• Bachelor’s Degree in Health Sciences, Business, or related field.

• The ideal candidate will have sales and/or customer support experience

• Previous healthcare sales experience strongly preferred

• Must be committed and willing to transfer to a field sales position within the contiguous 48 states

• Proficient with corporate productivity tools such as Excel, Outlook, Word, and web presentation tools

• Experience with Customer Relationship Management software preferred

• Proven record of establishing goals and achieving results (sales and/or non-sales related)

• Thrives in ambiguity and uncertainty; can adapt quickly in any situation and asks questions to increase depth of understanding 

• Competencies: Methodical, Interpersonal skills, Written and Verbal Communication skills, Strategic, Organization skills, Professionalism, Self-Starter, Customer Services focus, Adaptability, Teamwork & Collaboration

Working Conditions

• Position may require periodic evening and weekend work, as necessary to fulfill obligations.

• Travel requirements will vary by territory but will minimally be up to 20%. May be expected to travel to meet with customers in person as needed.

• This position is based in Xeris’ Chicago office and requires the incumbent to work on-site Monday-Friday during business hours for the assigned geography. On-site requirements may change at management’s discretion.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

#LI-ONSITE

The anticipated base salary range for this position is $50,000 - $55,000.

We are committed to offering competitive compensation. Starting pay is determined based on a variety of factors, including the role, job-related knowledge, skills, experience, education, internal equity, market data, and the location of the role, where applicable.

Xeris Pharmaceuticals, Inc. (the “Company”) is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics or any other characteristic protected by law. All qualified candidates are given equal opportunity and the Company’s employment selection decisions are based solely on job-related factors. NOTE:  This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as needed to meet the ongoing needs of the Company.

The level of the position will be determined based on the selected candidate’s qualifications and experience. Final determination of the actual base salary offered depends on several factors, including but not limited to the candidate’s skills, experience, education, location, and business needs. Employees are eligible for equity or long-term incentive awards, where applicable.  Field Sales role employees are eligible for a quarterly commission structure. Non-Sales role employees are eligible for an annual bonus. The Company also offers a comprehensive benefits package that includes additional elements such as paid time off benefits, various health, vision, and dental insurance options, 401(k) retirement benefits and more for eligible employees. Details about these and other offerings will be provided at the time a conditional offer of employment is made. Candidates are always welcome to inquire about our compensation and benefits package during the interview process. Individuals hired as temporary employees, interns, and preceptors are not eligible for commissions, bonuses, and/or long-term incentive or equity awards.  Eligibility for other benefits will be based on plan documents.

Accessibility & Reasonable Accommodations

If, because of a medical condition or disability, you require a reasonable accommodation or assistance to complete any part of the application process, please send an e-mail to [email protected] and identify the type of accommodation or assistance you are requesting. Please include the job requisition number in your message. Please note if your request is not for this stated purpose, you will not receive a response to your email. Do not include any medical or health information in this email.

Xeris participates in E-Verify.  E-Verify Participation Poster

EEO is the Law EEO is the Law

EEO is the Law Supplement EEO is the Law Supplement

Pay Transparency Nondiscrimination Provision Pay Transparency Nondiscrimination Provision