Account Optimization Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game‑changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard‑to‑reach high‑value clients such as tour operators, travel agents and loyalty schemes across 140 source markets.

We are tech‑driven, with a customer‑first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our people, Team HBX Group, are the beating heart of the company — encouraged every day to move fast, dream big and make the difference.

It is the combination of tech + data + people, along with our global approach, local touch mentality, that truly sets us apart.

Job Summary

Working as part of a high‑performing, collaborative commercial team, you will continually enhance the competitiveness and availability for sale of the product across an assigned portfolio of hotels. Your goal is to optimize overall commercial performance by ensuring that newly acquired hotel partners are quickly, accurately, and fully activated for sale, while supporting Business Development Managers (BDMs) in maximizing the competitiveness of SPA deals.

This role differs from a traditional AOM position: instead of managing a fixed portfolio, your focus is on supporting BDMs with new acquisitions, ensuring content, conditions, loading, and competitiveness are complete from A to Z before go‑live.

Responsibilities

• Renegotiate contracting conditions with hotel suppliers to maximize availability, secure best‑available rates, obtain offers, and ensure accurate loading of commercial conditions using strong system expertise.
• Apply targeted, data‑driven actions to enhance product performance, prioritizing initiatives based on insights from internal dashboards.
• Obtain new promotional offers and incremental availability, ensuring suppliers load them correctly and in a timely manner within the system.
• Support BDMs by ensuring newly acquired hotels go on sale quickly, accurately, and with complete commercial configuration (content, rates, availability, and conditions).
• Partner closely with the Contracting Manager to maintain a high‑quality workflow, sharing insight, aligning strategies, and ensuring operational efficiency.
• Proactively manage daily contact with assigned hotel suppliers, maintaining strong, solution‑focused relationships.
• Monitor and support the competitiveness of SPA deals signed by BDMs, ensuring optimal performance from launch.
• Ensure all newly acquired hotels meet internal quality standards before going on sale, including full content, mapping accuracy, rate plan structure, and commercial conditions.
• Identify and escalate issues impacting competitiveness or availability, proposing solutions to internal teams.
• Support internal stakeholders by providing clear, consistent communication on activation progress and hotel readiness.

Skillset and Experience Required

• Experience: 2+ years in Account Management, Contracting, Product Optimization, Commercial Operations, or similar travel industry roles.
• Technical Skills: Strong system knowledge related to rate loading, mapping, and product configuration. Experience with commercial dashboards (e.g., Tableau, Power BI) is a plus.
• Commercial Acumen: Solid understanding of hotel commercial models, contracting conditions, and competitiveness drivers.
• Collaboration: Ability to work closely with BDMs, suppliers, and internal stakeholders in a fast‑paced environment.
• Communication: Fluent English is essential, as this role interacts with BDMs in North & South regions.
• Mindset: Detail‑oriented, data‑driven, highly proactive, and committed to delivering high‑quality outputs.
• Problem‑Solving: Able to identify issues quickly, propose solutions, and drive improvements independently.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.