An Account Officer manages the company's accounts receivable by contacting customers with overdue balances, negotiating mutually beneficial payment plans, and performing essential credit investigations. This role combines field and office-based tasks to protect company liquidity while delivering excellent customer service.
🚀 Career Growth Opportunity: We are looking for goal-oriented individuals! High-performing officers who consistently meet collection targets, demonstrate exceptional emotional intelligence, and fit our company culture will be prioritized for career progression and leadership tracks within the credit and finance department. 🎯
🏢 About Our Team & Culture🎯 Our Mission: To manage the company's accounts receivable by ensuring timely payments and minimizing financial risk. This team protects the company's liquidity by balancing assertive collection strategies with the maintenance of positive, long-term customer relationships. 📈
🛑 Primary Objective: To reduce the Days Sales Outstanding (DSO) and keep the Past Due Rate below the target percentage, ensuring that the company’s capital is not tied up in unpaid invoices. ⚖️
🤝 Our Internal Customers: You will learn how risk management connects with operations by collaborating with Sales & Retail Floor (to advise on customer credit-worthiness), Accounting (to reconcile payments and balances), and Legal (for high-risk accounts requiring legal escalation). 💼
⚡ The Team Vibe: Methodical, persistent, and emotionally intelligent. Our culture requires "calm under pressure"—the ability to handle difficult financial conversations with customers while remaining highly professional, organized, and solution-oriented. 🧠
🔍 Key Responsibilities📞 Client Contact & Negotiation: Attempt to locate and contact clients (via phone and field visits) to discuss overdue debts; negotiate fair payment schedules and advise on repayment options that suit their financial situation while satisfying the debt.
🔍 Credit Investigation & Fieldwork: Conduct timely, accurate, and efficient Credit Investigations (CI) and field visits. Must own and operate a motorcycle to successfully navigate target areas within Cavite.
📊 Account Management & Recovery: Monitor accounts to identify outstanding debts, prioritize high-risk or bad accounts, investigate historical data, and take proactive actions to encourage timely payments.
📂 Documentation & Compliance: Strictly adhere to legislative codes and company policies. Write formal collection/escalation letters, update account status records, and meticulously log every customer interaction.
⚙️ Operations & Reporting: Process payments, reconcile debtor accounts, answer incoming calls, and generate regular reports on collection activity and accounts receivable status to recommend process improvements.
🎓 Qualifications🎓 Education: High School Diploma or Equivalent required; an Associate’s Degree or Higher is a definite plus.
💼 Experience & Location: 6 months to 2 years of work-related experience. Must be a Permanent Resident of Cavite.
🏍️ Asset Requirement: Must own a motorcycle and possess a valid driver's license for field operations and credit investigations.
🛠️ Technical Skills: Basic computer literacy, basic mathematical skills, and the ability to draft professional business letters to clients and external agencies.
✨ Soft Skills: Persuasive, persistent, and goal-oriented. Ability to work accurately under stress, make flexible decisions, maintain a positive "smile and greet" attitude, and communicate confidently with diverse groups of people.
🎁 What We Offer🧠 Professional Development: Continuous improvement through structured feedback, mentorship in financial risk management, and the opportunity to contribute meaningful process recommendations.
🇵🇭 Real-World Impact: Play a critical role in safeguarding corporate liquidity and mastering compliance, legal escalation procedures, and customer relationship management in the financial sector.
📈 Career Progression: A clear, merit-based pathway to senior credit positions, department specialized roles, or team leadership.
📍 Great Environment: A supportive, disciplined, and highly collaborative office and field environment based out of Cavite. 🏫
What We Do
Caparal Appliances & Furniture is a home-grown Cavite brand serving Filipino homes since 1993. It is a premier provider of high-quality home solutions, specializing in a wide range of products including custom furniture, appliances, IT products, and air conditioning systems, as well as CCTV installation, dedicated to elevating the comfort and aesthetic of Filipino households.
