Downstream Systems, Inc. Jobs

Account Manager

Downstream Systems, Inc.

Account Manager

Posted 21 Days Ago

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Richardson, TX, USA

In-Office

Mid level

eCommerce • Internet of Things • Logistics • Other • Sales • Software • Automation

Construction jobsite rentals and services, booked in seconds

The Role

Manage and grow a portfolio of 25-50 existing accounts, focusing on retention and expansion across Downstream's site services, waste, and equipment offerings. Conduct regular outreach (calls, email, LinkedIn, occasional in-person), re-engage former customers, track account activity, and partner with internal teams to deliver solutions and identify growth opportunities.

Summary Generated by Built In

Role Overview

We’re looking for an early-career Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with some sales, customer success, or account management experience who wants to develop their skills in a fast-paced, high-growth environment.

In this role, you’ll work with current customers to help them get the most value from Downstream’s platform and services. You’ll focus on account retention, identifying growth opportunities, re-engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.

You’ll be joining a collaborative team and will have the chance to build strong client relationships, learn a consultative sales process, and grow your career in account management.

What You’ll Do

Manage and grow a portfolio of existing customer accounts

Build relationships with customers and act as a trusted point of contact

Support account retention by helping customers find the right solutions for their ongoing needs

Identify opportunities to expand accounts across additional services, locations, or markets

Re-engage former customers and help bring them back onto the platform

Conduct regular outreach through phone, email, LinkedIn, and occasional in-person meetings

Partner with internal teams to ensure a smooth customer experience

Learn Downstream’s full product and service catalog and match solutions to customer needs

Track account activity, customer needs, and growth opportunities in company systems

Requirements

Role Specifics:

Target Customer Size: $10,000 - $100,000 / month

Book of Business Capacity: $3M GMV/$800k Net Rev

Outbound Focus: Medium

Owned Account Types: Full catalog - site, waste, heavy equipment

Activity Levels (Weekly)

· Calls: 75-100

· Emails: 75

· LinkedIn: 30

· In-Person: 2-3

Core Focus: Upper mid-market account management

Key Responsibilities:

· Own $3M GMV/$800k net book

· 75-100 calls & 75 emails/week

· Manage 25-50 accounts

· Full product catalog access

Ideal Candidate Profile:

· 3-5 years sales experience

· Experience with complex, multi-location accounts

· Strong in consultative selling

Primary ICP: Multi-Regional Retail General Contractors & Tenant Build-Out Firms

ICP Characteristics:

· Higher monthly spend potential

· Mix of site services + light/heavy equipment

· Standardized project playbooks

· Opportunity for multi-market expansion

PLEASE NOTE: This role will be a hybrid role, with a requirement to commute to Downstream's headquarters in Richardson, TX.

BenefitsBenefits

Health, dental, and vision insurance, 401(k), company equity, paid time off, paid hoidays, maternity leave, bereavement leave, floating holidays, and more.

Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Skills Required

3-5 years sales experience
Experience with complex, multi-location accounts
Strong consultative selling skills
Own $3M GMV/$800k net book capacity
Manage 25-50 accounts
Target customer size understanding: $10,000 - $100,000 / month
Owned account types: site services, waste, heavy equipment
Weekly activity expectations: 75-100 calls, 75 emails, 30 LinkedIn touches
In-person outreach: 2-3 meetings per week; hybrid role requiring commute to Richardson, TX headquarters
Ability to learn and match solutions across full product and service catalog

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The Company

50 Employees

Year Founded: 2022

What We Do

At Downstream, we make renting equipment simple for the people who actually get work done. Our all-in-one marketplace helps contractors search, rent, and pay in minutes while suppliers accept, deliver, and earn with less friction. If you like practical problems, real-world impact, and teammates who take ownership, you’ll fit right in.