Jobs at Downstream Systems, Inc.

Drive new business and account expansion for contractors, builders, and businesses. Responsibilities include prospecting, qualifying inbound and outbound opportunities, managing full-cycle consultative sales, negotiating contracts, expanding multi-location accounts, building stakeholder relationships, partnering with Account Management, and maintaining accurate CRM pipeline and forecasting data. The role focuses on upper mid-market customers across site services, waste, and heavy equipment.

Manage and grow relationships with existing upper mid-market customers across site services, waste, and equipment solutions. Responsibilities include retention, re-engagement, consultative selling, identifying growth opportunities, managing complex multi-location accounts, owning revenue targets, and conducting frequent customer outreach and in-person visits.

Own complex enterprise customer accounts from onboarding through retention and expansion. Lead QBRs, churn recovery, upsell conversations, multi-product quoting, supplier sourcing, and escalations. Serve as the final quality reviewer for team output, coach junior representatives, manage SLA-driven ticket resolution, and determine finance and compliance escalation triggers.

Own customer-facing tickets from opening through resolution, including account check-ins, quote and cart creation, SMB onboarding, order changes, refunds, supplier sourcing, and general customer support. Maintain accurate CRM records, meet strict SLA targets, communicate professionally, and manage performance against individual service and quality metrics.