Account Manager

ESSENTIAL DUTIES:

• Foster strong relationships with key accounts, understanding their supply chain intimately.
• Regularly review KPI metrics to drive organizational focus, ensuring customer satisfaction and operational efficiency.
• Organize and lead business reviews, discussing performance, issues, opportunities, and long-term plans.
• Proactively identify and pursue business opportunities, developing supply chain/logistics solutions that deliver immediate and lasting value to clients through daily engagement with existing and potential customers.
• Collaborate with Carrier Solutions and other departments to optimize load bookings, carrier selection, and cost reduction.
• Update Customer Profiles, participate in RFQs, and coordinate customer reviews and meetings.
• Develop and update long-term account plans, ensuring goals and deliverables are met.
• Lead cross-functional teams to develop solutions for new opportunities.
• Negotiate competitive pricing and service level agreements by staying informed on market trends, capacity, seasonality, and leveraging EASE's historical lane data to maximize margins.
• Ensure compliance with load-specific needs such as on-time pickups/deliveries and equipment requirements.
• Address and resolve operational issues, escalating as necessary to the Director of Customer Operations.
• Oversee team performance to ensure all operations are reviewed and assigned appropriately, while maintaining accuracy and timeliness in all system updates and reporting procedures.
• Represent EASE professionally within the industry.
• Other duties as assigned.

Qualifications:

Education

• High School Diploma or GED is required.

Experience

• A minimum of 1-3 years of related experience (bachelor’s degree), or
• A minimum of 5 years of related experience (associate degree), or
• In lieu of a degree, a minimum of 6 years related experience required.
• Additional related training and certifications will be weighted on a case-by-case basis.
• Transportation industry is a plus.
• Sales, customer service, and/or negotiation-related talents.

Knowledge, Skills, & Abilities

• Energetic, relentless, and thrives on hunting for opportunities.
• Excellent communicator with a great phone presence.
• Productive problem solver.
• Flexible in work hours and adaptable to changing workload.
• An eagerness to learn quickly.
• Ability to remain calm under sometimes stressful situations.
• Ability to multi-task and adapt quickly to different situations.
• Proficient in Microsoft Office Suite
• Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.