Account Manager

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises.  Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.  Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

We are seeking a proactive and client-focused Account Manager to support our commercial growth by nurturing existing relationships, identifying upsell and cross-sell opportunities, and ensuring customer satisfaction throughout the sales lifecycle. This role is critical in maintaining a strong client portfolio, driving retention, and enabling long-term revenue growth.

Key Responsibilities: 

• Client Relationship Management: Serve as the primary point of contact for a portfolio of clients, ensuring satisfaction and long-term engagement.
• Cross-Selling Strategy: Identify and pursue opportunities to introduce additional software products and services that align with client needs.
• Sales Growth: Meet or exceed cross-sell and upsell targets by developing tailored account strategies.
• Product Expertise: Maintain a deep understanding of our software solutions and how they address client challenges.
• Collaboration: Work closely with product, marketing, and technical teams to deliver value-added solutions.
• Reporting & CRM: Track all client interactions, opportunities, and pipeline activities using CRM tools like Salesforce or HubSpot

Skills, Knowledge and Experience:

• 3+ years of experience in account management or B2B software sales.
• Proven success in cross-selling or upselling within existing accounts.
• Strong understanding of SaaS, cloud-based solutions, or enterprise software.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and data analysis tools.

Preferred Skills:

• Experience in a fast-paced tech or SaaS environment.
• Familiarity with consultative or solution-based selling.
• Technical aptitude to understand and explain software features and benefits.
• Ability to manage multiple accounts and priorities simultaneously.
• Must have own transportation

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. 

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. 

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