Jobs at Klipboard

Manage a portfolio of UK accounts as the commercial point of contact to drive retention, expansion, and revenue. Build stakeholder relationships, identify upsell/cross-sell opportunities, maintain CRM records, prepare quotes, resolve customer issues, and collaborate with Sales, Support, Product, and Finance to improve customer outcomes and hit revenue targets.

Manage a portfolio of UK accounts as the commercial point of contact. Build stakeholder relationships, drive revenue through cross-sell/up-sell, maintain CRM records, develop account plans, qualify leads, prepare quotations, and coordinate internal teams to resolve issues and improve customer satisfaction and retention.

The Customer Success Manager will drive customer outcomes and retention by guiding clients in utilizing Klipboard's services effectively, while also acting as a liaison between customers and internal teams to enhance the customer experience.

Manage inbound and existing-account opportunities to promote and close Klipboard Money embedded payments. Qualify leads, support discovery calls and demos, maintain CRM pipeline, collaborate with senior sales, account management, product, and customer success to drive adoption and upsells.

Serve as the first contact for prospective customers, run outbound campaigns across phone, email and LinkedIn, qualify inbound leads, book meetings for Senior Sales Executives, follow a sales playbook, and continually learn and improve to drive pipeline growth for Klipboard FSM.

Maintain and assure the quality of automotive catalog data: load, review and validate parts, vehicle, labour and interchange information; extract and transform ACES/PIES/XML feeds; resolve data-quality issues; use Excel, SQL and catalog configuration systems; partner with product, development and customer teams to ensure accurate, timely catalog content.

Maintain and assure quality of automotive catalog data: load, review, validate and transform ACES/PIES/XML feeds using Excel, SQL and databases. Resolve data issues, partner with product and development, and support marketing campaign execution, reporting, and data management to ensure accurate, timely catalog content for customers.

Serve as first point of contact for customers via email, chat and phone. Resolve first-line issues, triage bugs/features to product owners, run product demos, set up customer websites, provide basic training, manage Freshdesk tickets, maintain product catalogue images/descriptions, and recommend website improvements.

Provide 1st-line B2B support for Klipboard ERP One and related databases/reporting tools. Troubleshoot issues, communicate via phone/email/chat, create documentation, deliver training, manage and update cases proactively, meet SLAs, and collaborate with the global support team in a hybrid working model.

Provide first-line B2B support for Klipboard ERP One and related databases/reporting tools. Troubleshoot issues via phone, email, and chat; manage and update cases proactively to SLA, create documentation, deliver training, and support Dutch-speaking customers in a hybrid working model.

Provide B2B application support for Klipboard ERP/SaaS products: troubleshoot issues via phone/email/chat, manage cases to resolution, write SQL scripts/queries, produce documentation, deliver customer training, and work rotaed support hours with proactive case management and team knowledge-sharing.

Lead end-to-end e-commerce implementations: discovery, design, configuration, integrations, testing, deployment, and adoption. Advise customers on digital commerce strategies, design automation and AI-enabled solutions, manage project delivery, support testing and training, document solutions, and mentor consultants to drive scalable, repeatable implementations.

Lead end-to-end implementations of the Rental product suite, managing multiple projects, delivering on-site and remote training, tracking risks/status, escalating issues, and ensuring timely successful delivery using consultancy and technical knowledge.

Deliver end-to-end ERP finance implementations: install, configure and train customers on accounts modules, support pre-sales demos, manage go-live checklists, resolve implementation and post-live issues, liaise on requirements, test modifications, and produce consultancy documentation.

Provide first-line B2B application support for Klipboard Rental: troubleshoot issues, write SQL queries, communicate with customers via phone/email/chat, maintain detailed case notes, meet SLAs, create documentation and deliver training, and work rotating overnight shifts covering AUS/NZ hours.

Lead end-to-end implementations of the Rental product suite, managing multiple projects, conducting on-site and remote training, tracking delivery status, escalating risks, and using consultancy and technical skills (including SQL) to ensure successful customer outcomes.

Manage and coach a team of customer support representatives to deliver SaaS platform support across phone, email, and chat. Oversee daily support operations, KPIs, escalations, ticketing processes, inventory/stock management, and cross-team collaboration to improve customer experience, retention, and reporting.

Serve as the first point of contact for customers via email, chat and phone. Resolve first-line issues, triage bugs/features, demo and onboard customers, set up websites, provide basic training, manage Freshdesk tickets, maintain product catalog content, and recommend website improvements based on feedback.

The Sales Executive will achieve sales targets, manage inbound/outbound calls, secure new business, and maintain client relationships. They will also handle administrative duties and report on performance metrics.

Design and build HubSpot websites and global site migrations, create digital and print assets, produce mock-ups, collaborate with stakeholders, adhere to brand guidelines, adapt approved concepts, and deliver artwork in required formats across campaigns and channels.