Account Manager – Central Europe
TMS Global are a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
About the Role
As the Account Manager, you will play a pivotal role in managing and nurturing relationships across client sites in Poland, acting as the key liaison between the client and internal teams. This role is responsible for overseeing packaging-related projects while also engaging in broader discussions around quality, supply chain, and logistics.
With a strong foundation in project management and a technical mindset, the Account Manager follows the full development process of packaging solutions - from initial concept through to deployment. They lead initiatives such as a full end to end packaging process review, ensuring packaging is fit for purpose and aligned with client needs.
A core part of the role involves understanding the end-to-end supply chain and identifying opportunities for improvement. The Account Manager collaborates closely with specialist teams to implement enhancements that drive efficiency, sustainability, and value for the client. The Account Manager will be responsible for delivering results through a culture of collaboration and accountability, with a hands-on attitude.
This is a remote role handling clients throughout Poland, fluency in Polish and English is essential. Knowledge of Hungarian, Romanian or Czech is beneficial. Some occasional travel may be required.
Your core responsibilities:
- Maintain an up-to-date dashboard monthly, identifying key opportunities or issues.
- Define appropriate action plan in alignment with each client.
- Sales administration.
- Ensure monthly reporting to the line manager and Regional Account Manager.
- Ensure regular presence on client sites and meet regularly with relevant stakeholders in person.
- Understand and leverage the clients’ contractual principles and pillars of the strategic account plan.
- Be responsible for delivering the overall targeted business results for the managed Client ‘s sites - Own profitability commitment and drive actions to improve profit level - undertaking joint responsibility for financial delivery.
- Identify potential opportunities through various lenses, gather and address comprehensive insight of every value-related opportunity.
- Drive the Value Delivery projects pipeline end-to-end across all relevant TMS functions, selected strategic suppliers and client sites.
About You
We’re looking for someone with a strong attention to detail and the ability to manage multiple projects, from creating critical paths and overseeing multiple projects ideally gained within a logistics and co-packing environment. You will be the main point of contact for the client, keeping them informed of progress while also building strong relationships with our internal teams and third-party suppliers to ensure a seamless delivery.
As part of the end-to end life cycle process, you will take care of all the crucial briefing and administration. You'll also be a proactive, hands on problem-solver. Experience within the print and packaging industry and a working knowledge of permanent & temporary POS display industry across retail markets and brands along with 2D POSM execution is desirable as is proficiency with Excel.
“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
Skills Required
- Experience in project management within logistics and co-packing environment
- Fluency in Polish and English
- Proficiency with Excel
- Experience in the print and packaging industry
- Knowledge of Hungarian, Romanian or Czech
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
