Responsibilities
- Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
- Proactive sales management of your assigned merchant portfolio
- Defense of accounts against competitor poaching
- Market and business trend evaluation & transparent transmission to the organ
- Acquisition of new merchants, retention, and recovery of existing merchantsisation
- Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
- Delivery of assigned budgeted targets
- Delivery of account-specific contractual obligations
- Delivery of new business targets & action plans
- Improve merchants’ knowledge and expertise with our services
- Maximize TFS business (IR and RR management)
- Maximize DCC business (Hit Rate management)
- Close collaboration with the Marketing department on promotions & campaigns
- Close collaboration with the Key Account department and Merchant Service for alignment on account activities
- Documentation of merchant-specific information and activity in CRM
Main KPI’s
- Client retention
- New Sales/Hunting
- Cross-selling
- Contract renewal
- GB services and products
- Account Plans
- CRM
Competencies, Qualifications & Skills
- Proven experience in sales, account management or relevant customer relationship management roles
- Good customer orientation & communication skills
- Ability to create personal relationships and build trust
- Problem solving attitude
- Basic knowledge of MS Office products
- fluency in English in a business context is an advantage
- Excellent standard of written communication
- Excellent time management skills, ability to organize, multitask, prioritize and work
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
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