As an Account Manager at Massive Rocket, you’ll own and grow strategic relationships across a portfolio of clients — acting as a trusted partner responsible for driving measurable ROI, deepening engagement, and ensuring long-term success.
This is not a new business sales role. Instead, you’ll focus on retention, expansion, and value realisation within existing partnerships. You’ll develop a deep understanding of your clients’ business models, priorities, and challenges, and connect these to the value Massive Rocket delivers across CRM, data, and Martech.
Sitting at the intersection of client success, delivery excellence, and commercial ownership, you’ll ensure every programme is aligned to client outcomes, while identifying opportunities to expand scope, introduce new capabilities, and strengthen long-term partnerships.
- Build and maintain strong, multi-threaded relationships across your client portfolio, acting as the primary point of contact for strategic and commercial discussions.
- Develop a deep understanding of client business goals, operating models, and success metrics
- Lead strategic account reviews, EBRs, and planning sessions, clearly linking Massive Rocket’s work to business outcomes and ROI
- Act as the voice of the client internally, ensuring delivery teams are aligned to client priorities and expectations
- Proactively manage escalations, risks, and performance issues, ensuring consistent delivery excellence
- Identify and unlock growth opportunities within existing accounts, including new teams, departments, and use cases
- Drive account expansion through upsells, renewals, and scope evolution in collaboration with internal teams
- Own forecasting, pipeline visibility, and commercial performance across your portfolio
- Collaborate closely with Programme Management and Delivery teams to ensure alignment, resourcing, and profitability
- Contribute to continuous improvement by sharing best practices, insights, and client learnings across the business
- Proven experience managing and growing client portfolios within an agency, SaaS, or consulting environment
- Strong relationship management skills, with experience engaging stakeholders across VP, Director, and operational levels
- Track record of driving retention, expansion, and long-term client value
- Strong commercial acumen, including forecasting, revenue ownership, and profitability management
- Ability to connect business strategy with practical CRM, data, or Martech solutions
- Excellent communication and stakeholder management skills, including handling escalations effectively
- Proactive, consultative mindset focused on delivering measurable value to clients
- Experience working cross-functionally with delivery, strategy, and technical teams
- Comfortable operating in fast-paced, client-driven environments
- English proficiency at C1 level
Skills Required
- 5+ years of experience in a sales-focused client-facing role
- Proven track record of meeting or exceeding sales targets
- Strong ability to build relationships with clients
- Experience working with CRM, Martech, customer data, or analytics ecosystems
- Excellent communication and presentation skills
- Proactive mindset to identify opportunities
What We Do
Global Braze Agency, Massive Rocket, offers full-service solutions for businesses (Data, Engineering & CRM). We help our customers use data to understand their customers and automate communications across channels. We Grow Customer Lifetime Value. Our Global Delivery Centres support the most sophisticated customers in the world across the US, EMEA and APAC regions. Automate your end-to-end customer experience with our key services: Marketing Technology Stack Design Customer Engagement (CRM) Data Warehouse Management (DW) Customer Data Management (CDP) We extend your team with specialists Strategy | Planning | Setup | Integration | Execution As a consultancy, we deliver solutions that don’t just help digital marketing teams achieve their goals but also generate predictable growth. We adopt and implement new-age solutions that fulfil the needs of the new-age customer-centric companies. We are proud to be the technology partners of the leading technology solution providers in the industry: 1. Braze (One of the 4 Certified Level 4 “Orbit” Braze Partners) 2. mParticle (Solutions Partner of the Year) 3. Snowflake 4. Segment Get in touch to know more
