Account Manager
Newcastle, NE12 8BU
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)
Working Hours: 37.5 hours per week
Shift Pattern: Monday to Friday between 9am until 5:30pm
Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
We are currently hiring Account Managers to join our customer care team in Newcastle!
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers’ records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Skills Required
- Experience in a call centre environment or outbound/objections handling role
- Confident dealing with high-level complaints
- Strong computer and MS Office skills
- Excellent communication skills with problem-solving attitude
- Attention to detail
- Customer-oriented with passion for delivering excellent service
- Ability to multitask while maintaining service quality
- Teamworking skills
- Willingness to learn and accept new challenges
- Completion of a DBS check (provided by the company if successful)
Verisure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verisure and has not been reviewed or approved by Verisure.
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Career-Linked Recognition & Rewards — Rewards are explicitly tied to performance with competitive bonuses and uncapped commissions in sales, and advancement is supported through structured training and internal mobility. This alignment can make total earnings and progression attractive for consistently high performers.
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Healthcare Strength — Benefits menus in several countries include private medical options, telemedicine for employees and families, and agreements for gym and dental care alongside wellness initiatives. Examples cited include Spain’s discounted private medical cover, wellness spaces, and product discounts.
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Leave & Time Off Breadth — Packages commonly feature generous holiday allowances and paid parental leave as core elements. Some locations also advertise extras such as birthday time off.
Verisure Insights
What We Do
Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. We deliver professionally-monitored security services to over 5.5 million customers in 17 countries across Europe and Latin America, with a team of more than 28,000 colleagues. Verisure’s brand family includes: Securitas Direct in Spain and Portugal (*), AlertAlarm, Dansikring Direct, Falck Alarms, Mediaveil, TeleAtlantic and NorAlarm to name a few! Our alarms are the most widely installed home security systems in Europe. A strong focus on quality and service means our customers are among the most satisfied in the industry! GROWTH Verisure enjoyed consistent growth over the past 35 years as a result of its highly entrepreneurial and innovative approach to business. We also continue to expand internationally. - Strong and visionary Management Team and a robust business plan for value creation. - We are a big company with a start-up mindset, fast, agile and lean, merit based, high-performance and value-driven INNOVATION - We continuously invest more in new innovation to provide effective, intelligent and reliable security solutions. - Offer a breakthrough product & service proposition: identify, research, develop, test & refine advanced security solutions. - Develop exclusive hardware and software features. - Research & Development centers in Madrid and Malmö. - +600 R&D and IT experts… and growing! PEOPLE Our successful growth is dependent on our talent pipeline. Our People are our business! We are: - Passionate in everything we do - Committed to making a difference - Always Innovating - Winning as a Team - With Trust & Responsibility
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