Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.
Position Summary
Flagship account management responsibilities include developing strong relationships with your assigned clients, understanding their business drivers, and partnering with our FinOp and Technical leads to actively seek new upsell opportunities. Flagship Account Managers also ensure the success of the client relationship by managing client governance, contract negotiations and renewals, and escalation/issue resolution. In this role, you will liaise with cross-functional internal teams within Client & Partner Development to ensure the best possible customer experience.
Responsibilities
- Serve as the lead point of contact for all client account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements that shape mutually beneficial change
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Coordinate with internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with your clients and/or identify areas of improvement to meet upsell quotas
- Forecast and track key account metrics
- Prepare account plans and “Client Happiness” reports
- Assist with challenging client requests or issue escalations as needed
Qualifications
- The ideal candidate should have a proven track record in Account Management or Customer Success and would preferably have prior experience working with hedge funds, private equity funds and/or institutional asset managers. At minimum, candidate must demonstrate a strong understanding of these businesses.
- Must be comfortable independently problem solving and driving results in ambiguous situations where the answer may not always be clear.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
The expected annual base salary for this position is $220,000- $250,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching.
The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background.
Remote eligible states include: NY, NJ, MA, MN, IL, FL, TX, OH, PA, CT, NC, CA, GA
Arcesium's Personal Data Privacy Notice for Candidates is linked here.
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Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from all qualified individuals.
What We Do
Arcesium is a global financial technology and professional services firm, delivering post-investment and enterprise data management solutions to some of the world's most sophisticated financial institutions, including hedge funds, banks, institutional asset managers, and private equity firms. Expertly designed to achieve a single source of truth throughout a client's ecosystem, Arcesium's cloud-native technology is built to systematize the most complex workflows and help clients achieve scale.
Building on a platform developed and tested by investment and technology development firm, the D. E. Shaw group, Arcesium was launched as a joint venture with Blackstone Alternative Asset Management. J.P. Morgan, another large client, later joined as our third partner. Today, Arcesium services over $679 billion in global client AUM with a staff of over 1,500 software engineering, accounting, operations, and treasury professionals.
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