Academic Account Manager, West Region
Do you possess expertise in consultative selling, coupled with a background in navigating complex SaaS solutions?
Do you have experience partnering with Academic institutions?
About the Role
As an Account Manager, you will be responsible for both New Sales and the renewal of existing customer contracts.
The main focus of New Sales is to expand our business by identifying new customer prospects and opportunities for upselling and cross-selling within our current customer base.
The primary focus of renewal management is to nurture and expand our existing customer relationships. Using both internal and external resources, your goal is to maximize the value we deliver to customers, ensuring their satisfaction and retention. You will collaborate with key stakeholders such as Customer Success Managers (CSMs), Product Management, and Marketing with the goal of achieving high renewal rates. West Region – OR, CA, WA, AZ
Responsibilities
- Attaining bookings targets for our portfolio.
- Applying a consultative approach to client needs, translating them into pragmatic propositions and aligning them with the company's sales strategies and internal policies.
- Formulating and executing account strategies that address diverse needs across all levels of accounts.
- Ensuring the continuous accuracy of Salesforce records, regularly reviewing sales results and forecasts through tools like Clari and other sales enablement tools.
- Gathering, monitoring, and evaluating information, providing valuable market feedback to the business to enhance product development and refine the Go-To-Market strategy.
- Actively participating in trade shows and conferences, with predefined outcomes.
- Integrating and synthesizing information derived from various sources to inform decision-making processes.
- Cultivating and nurturing relationships with key decision-makers and influencers at the customer level to actively support Elsevier's strategic objectives.
Requirements
- Possess a minimum of 3-5 years of direct sales experience, demonstrating expertise in a consultative, complex solution-sales approach.
- Operate seamlessly on operational, tactical, and strategic levels, showcasing a successful track record in expanding business with customers.
- Exhibit self-motivation and drive, with a proven history of selling technology and solutions.
- Demonstrate a genuine passion for cultivating relationships with a diverse range of internal and external stakeholders, including senior-level executives.
- Showcase proficiency in strategic account planning and management, with the ability to connect the dots within customer institutions.
- Experience in selling enterprise software within an international matrixed organization.
- Possess a background in or collaboration with research administration and management functions, showcasing knowledge in regional or national research programs, collaboration networks, and key leaders.
- Excel in communication, both verbal and written, and deliver compelling presentations with exceptional skills.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.
Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems.
Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
