Account Manager

The company

Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.
That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.
We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.

The role

Account Managers are the direct link to our customers and the voice of iwoca. As the personal contact partner for your own portfolio of new and existing customers, you take ownership in looking after entrepreneurs throughout their application process and customer lifetime at iwoca. You highly value our customer service and support customers to successfully utilise our products by using excellent communication skills.

A fundamental component for our success is to convince and inspire customers and partners of our mission - this ranges from hair salons and dental practices to financial advisory services and banks.

Your responsibilities:

• You support new customers throughout their application and help them to complete the required steps for concluding the contract and exceed their expectations by addressing individual concerns and finding the best use for our product together with the customer.

• You ensure that our customers are swiftly informed about their individual options and our product developments.

• You manage your own portfolio of existing and new customers.

• You build strong, long-lasting relationships with your clients and help them achieve their business goals with iwoca.

• You have a good understanding of how businesses work, including their key risk and profit drivers.

• You proactively participate in the development of iwoca by providing regular insights on customer feedback, opportunities to improve our processes or new offerings from our competitors.

The most important things about you:

• You enjoy communicating with customers and live "customer centricity". Your greatest motivation is achieving success with our customers.

• You have completed a commercial training / business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and can add value with relevant professional experience in customer service (experiences in the banking environment or a fintech are a plus).

• You are a true team player and can support the team in cross-functional projects.

• You are highly motivated, organised, sales-oriented and have a 'hands-on' mentality.

• You have excellent communication skills and a high quality of German language. You also have a good understanding of English, so that meetings in our international team don’t cause any problems for you.

• An independent, team-oriented and reliable way of working is a given.

• You have the ability to think 'outside the box' to make suggestions that help us optimise our products, systems and processes.

The culture

At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value diversity in thought and skill, and encourage you to explore new areas of interest to help us improve our products and services.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks

• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.

The benefits

• A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset.

• 26 days of vacation a year plus a free day for your birthday.

• One-month fully paid sabbatical after 4 years.

• Mental health support with direct access to certified psychologists via our partner OpenUp.

• iwoca takes over a ski chalet in winter so that you and your team can ski or snowboard (and work) for a week. During summer we are drawn to the sun. We’ve been to France, Italy, Spain, and further afield.

• Access to the gym membership program, €25 for either Fit711 or Urban Sports Club.

• €25 contribution towards the Deutschlandticket.

• Company Pension with Canada Life.

• Great office locations. In Frankfurt in the middle of the city, our Berlin office is located in Prenzlauer Berg.

• A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice.

• Corporate Benefits discounts.

• ’iwocans’ also benefit from fully stocked fridges in our offices with whatever is needed to strengthen them. There are snacks (both healthy and less healthy) for the whole day.

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone, including a book budget.

• Learning German budget.

• Company-wide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

Useful links:

• See iwoca benefits & policies for detail and some additional benefits.