Account Manager

Reposted 3 Days Ago
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Lagos, NGA
In-Office
Senior level
Mobile • Financial Services
The Role
Manage operator accounts to develop offers and services, optimize terms and conditions, oversee project deployment, and prepare performance reports.
Summary Generated by Built In
Company Description

Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB).

We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services.

 

Job Description

  • Manage operator accounts in your area to develop DV offers and services.   
  • Adapt the sales strategy and project roadmap to local priorities and expectations,
  • Lobby operators (with the support of country managers) to ensure continuous optimization of Digital Virgo's terms and conditions. 
  • Monitor project deployment with the help of DV support teams for product/service launches.
  • Coordinate the implementation of technical connections with telecom operators and partners
  • Supervise service launches, optimizations, and incident resolutions with technical and marketing teams.
  • Benchmark continuously to identify new market opportunities and optimize existing operations.
  • Prepare reports on operational and commercial performance.
  • Track KPIs and perform analysis to develop accurate sales and performance forecasts.
  • Manage and grow operator accounts in the assigned region, ensuring alignment with local priorities.
  • Support product roadmap discussions and contribute innovative ideas to improve competitiveness and local impact.

Qualifications

  • Master’s degree (Business, Telecom, or related field).
  • 5+ years of professional experience in digital services, telecom, or mobile payment environments.
  • Proven experience in project coordination and account management with telecom operators.
  • Familiarity with DCB business, telecom billing, and technical platforms (APIs, integration flows, SMS, USSD).
  • Strong analytical and reporting skills (Excel, PowerBI, or equivalent).
  • Fluent in English (mandatory); French is a strong plus.
  • Entrepreneurial, dynamic, and organized personality with excellent interpersonal and negotiation skills.
  • Ability to work in a multicultural environment, travel when required, and handle several projects simultaneously.
  • Strategic thinker with strong problem-solving and adaptability skills.
  • Autonomous yet collaborative, able to interact effectively with both business and technical profiles.
  • Results-driven, proactive, and committed to continuous improvement.
  • Positive, persuasive communicator capable of building trust with partners and internal teams.

Skills Required

  • Master's degree in Business, Telecom, or related field
  • 5+ years of professional experience in digital services, telecom, or mobile payment environments
  • Proven experience in project coordination and account management with telecom operators
  • Familiarity with DCB business, telecom billing, and technical platforms
  • Strong analytical and reporting skills (Excel, PowerBI)
  • Fluent in English; French is a strong plus
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The Company
LYON
728 Employees
Year Founded: 2008

What We Do

The Digital Virgo Group is one of the world's leading specialists in mobile payment via Telecom Operators’ billing solutions. By connecting Merchants to Carriers, we address the growing need for the digitalisation of payment by using a simple, fast and secure transactional channel available anywhere in the world. The Group's added value lies in its ability to address mobile payment in its entirety to optimize the billing by considering strategic aspects such as the customer journey, local adaptation, user acquisition, the data management or the regulatory and compliance framework. Our technological hub made of innovative platforms and tools enables us to respond to our partners' main challenges of scalability, complexity and security to drive their growth while improving their users’ experience. Our global network of local offices allows us to roll out scalable and secure Mobile Commerce experiences worldwide.

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