Account Manager

Position: Account Manager

Industry: Financial Services

Location: Victoria Island, Lagos

Work Mode: Full-time, Hybrid (2 days onsite)

Remuneration: N400,000 - N600,000

About Our Client

Our client is a financial technology company that helps businesses and individuals move money across borders. They support clients with international payments, foreign exchange (FX), and cross-border transaction solutions across multiple markets. Their goal is to make global payments faster, more reliable, and easier for the businesses and individuals who depend on them. They work with SMEs, corporates, and high-net-worth clients who need secure and efficient ways to send, receive, and manage international payments. 

About You

We are seeking an account manager who will be responsible for managing assigned customer accounts, maintaining regular communication with clients, identifying transaction opportunities, and supporting revenue growth through repeat business, cross-selling, and upselling.

 The successful candidate will work closely with the sales, treasury, operations, and compliance teams to ensure customers receive timely support, transactions are followed through properly, and client issues are escalated and resolved quickly. 

Job description

• Manage and grow assigned client accounts by maintaining strong relationships with existing FxBridge customers and ensuring they continue to use FxBridge for their cross-border payment needs.
  

• Drive repeat transactions and account growth by proactively following up with customers, identifying upcoming payment needs, and increasing transaction volume across assigned accounts. 
  

• Serve as the main day-to-day client contact by staying close to customers, understanding their business needs, resolving issues quickly, and ensuring a strong client experience. 
  

• Identify cross-sell and upsell opportunities by understanding each customerʼs transaction patterns, destination countries, payment frequency, and broader business requirements. 
  

• Monitor customer activity and re-engage dormant accounts by tracking inactive or low-volume customers and proactively restoring transaction activity.
  

• Coordinate with treasury, compliance, and operations teams to ensure customer transactions are priced properly, processed smoothly, and communicated clearly to clients.
  

• Manage client handovers from the sales team by ensuring new customers are properly introduced, account details are documented, and follow-up ownership is clear after the first transaction.
  

• Escalate and resolve client issues by coordinating internally, keeping customers updated, and ensuring problems are followed through to closure.
  

• Maintain accurate account records by updating customer conversations, transaction opportunities, follow-ups, expected payment dates, blockers, and next steps in the company's CRM or tracking system.
  

• Provide customer and market insights to leadership by sharing client feedback, competitor information, pricing concerns, service issues, churn risks, and account growth opportunities.
  

• Support revenue retention and expansion by ensuring existing customers see FxBridge as their preferred partner for recurring cross-border payments. 
  

• 2–4 years of experience in account management, relationship management, business development, customer success, sales, or a similar role.
  

• Strong communication and relationship-building skills.
  

• Ability to manage existing customers and identify new opportunities within assigned accounts.
  

• Comfortable engaging business owners, finance teams, procurement teams, and decision-makers. 
  

• Strong follow-up discipline and ability to manage multiple customer conversations at once. 
  

• Commercially minded, with the ability to identify revenue opportunities and grow customer accounts. 
  

• Highly organized and comfortable working with CRM tools, Google Sheets, and internal tracking systems. 
  

• Comfortable working with targets and being measured on customer retention, account growth, and revenue contribution. 
  

• Experience in fintech, payments, banking, FX, logistics, trade, import/export, or B2B sales is a plus. 
  

• Understanding of cross-border payments, supplier payments, or international trade is a strong advantage. 
  

• Performance-based incentives.
  

• Hybrid work schedule.
  

• Pensions and Health Insurance.
  

• Collaborative and performance-driven work environment.
  

Why you should join our client

• Join a fast-growing cross-border payments company serving real business needs. 
  

• Work directly with experienced sales, treasury, operations, and compliance teams. 
  

• Gain exposure to fintech, FX, international payments, customer success, and B2B relationship management. 
  

• Play a key role in growing customer accounts and improving customer experience. 
  

• Opportunity to grow into a Senior Account Manager, Sales Executive, or Customer Success leadership role based on performance.