KMS Lighthouse is looking for an Account Manager to join our expanding Israeli-based team.
As Account Manager, you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers– including the provision of training and support to customers using our products.
Responsibilities
- Manage project implementations for both new customers and those of our existing clients as their requirements grow
- Engage with our clients through remote meetings, email, phone or via the ticketing system
- Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
- Think creatively about technical issues and provide clients with workarounds when necessary
- Manage changes to the project scope, project schedule when needed
- Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency
Requirements
- Previous relevant experience as a Project Manager / Account Manager / Implementation Specialist
- Excellent client-facing and internal communication skills
- A strong ethos towards helping the team win
- Prior experience in SaaS environments (advantage of experience in knowledge management)
- Strong written and verbal communication skills in English
- Proven track record in account management and client relationship building
- Experience in contract negotiations and renewals
- Strong business acumen with the ability to identify upselling and cross-selling opportunities
- Ability to manage multiple client accounts simultaneously while maintaining high service standards
- Experience in conducting business reviews and presenting to C-level executives
- Strong analytical skills to interpret client usage data and provide strategic recommendations
- Proven ability to resolve client issues and manage escalations effectively
Advantages
None
Benefits
None
Top Skills
What We Do
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions.
Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk.
Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
