Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

As the face of Hotelbeds to our suppliers, you will develop strong relationships with our suppliers for a defined portfolio of hotels within a specific geographic area.
Responsibilities:

• Lead the contracting process with our clients in a B2B and B2C environment, focused on signing the most competitive rates for Hotelbeds.
• Negotiate contract renewal conditions such as: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy.
• Monitor the Performance of each hotel working closely with the Yield Manager to ensure competitiveness and availability is not an issue.
• Act as the face-to-face key point contact for accommodation supplier vendors and develop and maintain excellent relationships with them.
• Support the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
• Ensure the supplier has a clear understating of Hotelbeds value proposition and marketing tools to optimize the income of each hotel.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required;

• Excellent analytical skills
• Strong negotiator and relationship builder
• Ability to work independently by making discretionary judgment
• Strong pro-active decision-making ability
• Computer Skills (Especially Excel)
• Experience working with upper-level management
• Good communication and presentation skills
• Determination and a can win attitude is key
• Proven track record of obtaining results in previous roles.
• Excellent knowledge of the destination and the suppliers of the area that will be assigned, with (2) two years of experience in that destination.
   

EDUCATION and/or EXPERIENCE:

• High School Diploma and/or GED is required.
• Minimum associate’s degree and/or at least (2) two to (3) years related experience, or equivalent combination of education and experience.

LANGUAGE SKILLS:

• Languages: Fluent English (desirable) & market/region language
• Excellent ability to read and comprehend simple instructions, short correspondence, and memos.
• Excellent ability to write simple correspondence.
• Excellent ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.