Account Manager

We are looking for a Senior Account Manager to join our commercial team and lead the management of key client relationships. You will act as a strategic partner to our clients, ensuring satisfaction, retention, and revenue growth. This role involves close collaboration with internal teams including sales, operations, and delivery to ensure a high-quality client experience.

Key Responsibilities

• Serve as the main point of contact for assigned accounts, building and maintaining long-term client relationships.
• Understand client needs and business goals to proactively propose tailored solutions.
• Drive account growth through upselling and cross-selling of services.
• Coordinate the successful delivery of products or services in collaboration with internal teams.
• Develop proposals, quotations, and client presentations.
• Monitor account performance and ensure client KPIs and SLAs are met.
• Maintain up-to-date records in CRM systems and prepare periodic reports for internal stakeholders.
• Identify risks and opportunities within client accounts and take action accordingly.

• 5+ years of experience in account management or client services, preferably in the software industry.
• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to manage multiple clients and priorities simultaneously.
• Business acumen and strategic thinking to align client needs with business objectives.
• Experience working with CRM tools (e.g., HubSpot, Salesforce).
• Familiarity with B2B sales processes and complex service cycles.
• Background in digital projects, software development, or IT services.
• Experience working in fast-paced, client-facing environments.
• Proficiency in Englishin is a plus.

• A collaborative and growth-oriented work environment.
• 20 days of paid annual leave.
• Annual performance-based bonus, aligned with individual results and overall company growth.
• Remote Work and Flexibility: We offer the option to work remotely, providing you with the flexibility to manage your time and achieve a healthy work-life balance. If you prefer, you can also choose to work from our office in Montevideo according to your preferences.
• Training and Development: We encourage professional growth and continuous learning. We provide unlimited access to an educational platform, internal courses, and training opportunities, allowing you to enhance your skills and stay updated on the latest technologies and trends.