Account Manager

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customer’s operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech.

Essential Duties & Responsibilities:

• This position specifically works for customers located in Europe. Working hours overlapping some of these key business hours is required 
• Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
• Build account plans on top customers that focus on mutual-success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure.
• Assist leadership in building and maintaining a retention and new revenue forecast
• Conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls)
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions.
• Keep up to date knowledge of the industry, as well as the competitive posture of the company

Requirements & Skills:

• Availability to work Monday to Friday from 4:00 am to 1:00 pm or 5:00 am to 2:00 pm 
• Bachelor's Degree, or equivalent experience
• A minimum of 2-4 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in all MS Office & Google Office applications
• Travel to key company and customer events, as required

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.