Account Manager

Job Description:

The Account Manager, Agency Portfolio is responsible for managing and growing a portfolio of agency accounts, driving retention and expansion by strengthening relationships and identifying growth opportunities within assigned agency partners. This role will focus on delivering exceptional client service, maintaining high renewal rates, and supporting broader agency growth initiatives in collaboration with leadership.

Essential Duties and Responsibilities
• Own day-to-day account management for a portfolio of assigned agency accounts, ensuring client satisfaction, platform adoption, and contract renewals.
• Build and maintain relationships with key stakeholders across departments (Brand, Comms, Digital, Strategy, Media, Analytics) to drive retention and identify growth opportunities.
• Drive renewal negotiations with the goal of increasing contract value through incremental upsell opportunities.
• Proactively identify white space within assigned agencies for potential expansion opportunities and collaborate with leadership on outbound strategies where appropriate.
• Provide accurate and timely forecasts related to renewals, expansion opportunities, and potential risks across your book of business.
• Attend industry networking events (virtual and in-person) to maintain relationships and stay informed on agency trends and needs.
• Maintain updated account documentation, stakeholder maps, and account plans to ensure strategic alignment and continuity across the team.
• Act as a trusted advisor to agency clients, offering best practices, training, and strategic guidance to maximize the value of our solutions.

Minimum Required Qualifications
• 3–5+ years of experience in account management, customer success, or client services, ideally within the marketing, SaaS, media, or technology industry.
• Familiarity with agency network structures (holding companies, affiliate agencies, and independent agencies) and agency dynamics.
• Strong relationship-building and communication skills, with the ability to engage cross-functional agency teams.
• Experience managing renewal processes and identifying expansion opportunities within existing accounts.
• Organized and detail-oriented with strong account planning, pipeline management, and forecasting skills.
• Proficient in CRM tools (e.g., Salesforce) and account documentation best practices.
• Ability to thrive in a fast-paced, client-facing role with a solutions-oriented mindset.
• Willingness to travel for client meetings and industry events as needed.