At Poka, we’re transforming how frontline teams operate, learn, and solve problems.
Our connected worker platform is purpose-built for manufacturing, empowering frontline workers to share knowledge, collaborate in real-time, and drive continuous improvement. Think of it as the missing digital link, bringing the human interface into the stack of the Smart Factory, generating the right data and insights that drive entirely new scales of process improvements.
We’re proud to support global leaders like Nestlé, Bosch, Mars, and Danone in their digital transformation journeys and as part of the IFS family, our reach and impact continue to grow globally.
We’re looking for an experienced Enterprise Account Manager to drive expansion and deepen relationships with our enterprise clients. You’ll be part of a collaborative POD model, working alongside Customer Success to deliver real value and long-term success for our clients.
If you’re commercially savvy, customer-obsessed, and excited by the potential of digital transformation in manufacturing - this could be your next big move.
What You'll Do
- Own and grow sales relationships with assigned accounts
- Lead the sales process on assigned opportunities from need analysis to closing
- Identify upsell/cross-sell opportunities and support renewals
- Build compelling business cases aligned with customer priorities
- Collaborate closely with Sales, CS, Marketing, and Services teams
- Maintain accurate forecasts and activity in Salesforce
- Create and deliver persuasive presentations and respond to client needs
What You Bring
- 5+ years in account management, customer success, or software implementation
- SaaS experience is essential (B2B, Enterprise preferred)
- Strong understanding of the manufacturing sector is a major plus
- Excellent communication skills in English (French or other languages are a bonus)
- Good change management skills, navigating stakeholders, and building long-term value
- Able to thrive in a fast-paced, collaborative environment
- Willingness to travel (typically 1 - 2 client visits per month)
What we offer:
- Dynamic and collaborative work environment.
- Generous vacation policy upon arrival.
- Hybrid work policy - Work from the office one day a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
- 100% remote work if you do not live within the radiuses mentioned above.
- Truly flexible schedule and the possibility of taking every Friday afternoon off.
- Group insurance from day one (dental, medication, invalidity, travel, etc.).
- Telemedicine service.
- Matching GRSP with Wealthsimple after your first year.
- MacBook Pro and $500 allowance for your home office.
- Tasty snacks (Fresh fruits, snacks, coffee, tea, etc.)
- Generous referral bonus.
- Whatever you need to keep learning and evolve professionally.
*Certain benefits are exclusively accessible to employees in Canada.
Want to learn more about our culture? Click HERE.
Top Skills
What We Do
Poka is a web and mobile app that helps manufacturers drive performance by empowering workers to learn, solve problems and share knowledge in real-time on the factory floor. Our platform is designed to connect workers and enable a culture of continuous improvement. Poka has become a catalyst for digital transformation among industrial leaders including 12 of the largest manufacturers based on IndustryWeek’s Global 1000 rank
