Account Manager

Why join us?

At Colebrook Bosson Saunders, we are international designers, manufacturers and distributors of award-winning ergonomic products. We strive for new ways to enhance user experience through the seamless connection of people and technology.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Colebrook Bosson Saunders means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Colebrook Bosson Saunders to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Account Manager – UK Openline Channel

Overview:

Within the Commercial Office Furniture sector, Colebrook Bosson Saunders operates two primary revenue streams: one through MillerKnoll and its affiliated dealers, and another through the Openline Channel, which encompasses dealers outside the MillerKnoll network.

This role will hold responsibility for driving revenue growth for Colebrook Bosson Saunders within the Open line channel for London &  selected Home Counties. The position requires working collaboratively to develop and implement impactful sales strategies, delivering consistent support to dealers empowering them to achieve successful sales outcomes.

In addition, the role is instrumental in nurturing and maintaining strong relationships with key stakeholders, ensuring seamless alignment with organizational objectives, and optimizing market potential to achieve peak revenue performance. A proactive approach to identifying opportunities, addressing challenges, and leveraging resources will be key to ensuring sustainable growth and long-term success within the sector.

Responsibilities:

• Proactively visit accounts and use their showrooms as a workspace, making sure to build strong relationships and familiarity with all teams and employees within the dealerships.
• Ensure clients are actively demonstrating Colebrook Bosson Saunders products to effectively support sales efforts.
• Organize and deliver product training sessions for key stakeholders, including Sales Managers, Sales Support, and Installation Teams, to enhance product knowledge and sales performance.
• Attend end-user mock-ups and presentations to provide expertise and support.
• Efficiently fulfill all client requests to maintain a high level of service and satisfaction.
• Participate in sales meetings with dealers or client meetings as required to stay aligned with objectives and opportunities.
• Collaborate closely with the inter-company Sales Managers for each dealer, maintaining a clear understanding of all projects dealers are currently handling.
• Keep dealers and associated showrooms updated on new products, including any custom or special client products.
• Schedule visits at least a week in advance, demonstrating strong time management skills to ensure balanced attention is given to all dealers without favoring one over another.
• Develops and builds sales volume and revenue to a sustainable level.
• Collaborate closely with the Insights Manager to develop impactful insights messages and dynamic presentations that empower dealers with actionable strategies to enhance the sales process. Focus on positioning CBS as the leading brand in ergonomic insights by delivering content that not only supports sales objectives but also emphasizes CBS's innovation and leadership in ergonomic solutions.

General:

• Assist with client enquires, quotations, sample request’s and general administration duties that come with Account Management
• Maintain CRM database - Salesforce, on a daily basis to include, completing pipelines, quotations, sales forecasts.
• Work with dedicated Sales Support person so they can assist you in day to day admin duties when you are not in the office
• General Administration duties such as forecasting, pipelines, creating Market Development Plans, which are presented to the LT.  
• Attend events/exhibitions as and when required.

Competencies:

• Comfortable working as part of a team
• Able to multi-task and prioritise workloads
• Able to work quickly and accurately under pressure
• Computer literate and confident with the use of Microsoft Office applications (word, excel)
• Presentation skills
• Build relationships with clients
• Time management
• Account management

Characteristics:

• Hungry self starter with a ‘can do approach’
• Professional attitude to work.
• Reliable
• Confident and able to clearly communicate with a variety of audiences

Who We Hire?
Simply put, we hire everyone. Colebrook Bosson Saunders is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].