Account Manager

About Cambly: Our mission is to bring high-quality English education to every English learner in the world. We're working on giving talented English tutors AI superpowers to change the lives of their learners. Come help us build the world's best English language school.

Account management responsibilities include building strong relationships with customers and potential new customers, connecting with key business executives and stakeholders and developing sales reports. Account Managers also answer client questions and identify new business opportunities.

Duties and Responsibilities

• Communicate with customers to understand their needs, help them through email/phone calls.

• Build and develop relationships with customers and potential new customers based on trust and respect.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Maintain and increase the revenue that company gets from their clients.

• Liaise between the customer and internal teams.

• Resolving complaints and preventing additional issues by improving processes.

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

• Keeping accurate records pertaining to inventory and account notes.

Requirements

• Must have 5-7 years of Account Management experience

• Must be a native Turkish speaker

• A growth-focused sales mindset to constantly pursue upsell-cross sell opportunities while ensuring excellent retention rates are hit.

• Having excellent communication(objection handling, relationship management, people management) skills to create a strong bond with the clients.

• Excellent English speaking skills, high analytical skills, and high emotional intelligence.

• Excellent Turkish speaking skills, calm, trustworthy, informative, kind, professional temper is a plus.

• Ability to manage CRM tools, making use of sales automation tools.

• Reporting monthly, quarterly, yearly sales performance via necessary metrics.

• Being able to deliver high performance and hit/exceed monthly, quarterly, yearly targets.

• Being able to adapt to an international, multicultural environment, having worked, studied abroad is a plus

• Creative, outgoing, kind, altruist attitude is a big plus.

We believe that foreign language education provides positive value to the world, and for this purpose, we embrace our work every morning. We are breaking the classic business world patterns. If you share our opinion, we think you will enjoy working at Cambly. We look forward to meeting you!
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