Account Manager

Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

The Account Manager role plays a pivotal role in guiding our strategic vision in the Residential department. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams for Rehabs, Turns and Maintenance.

*This role will be traveling up to 25% of the time.

What You’ll Do:

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
• Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
• Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
• Achieve or exceed targets related to account growth and upsell according to plan.
• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
• Proactively monitor and report client KPI and success metrics

You Should Have:

• A minimum of 3-5 years in roles related to account management or sales
• Additional considerations made for experience focusing on property management.
• Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
• Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.
• Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.
• Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
• Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
• Financial analysis capabilities to make informed decisions based on financial data and profit margins.
• Conflict resolution expertise to address and resolve potential disputes effectively.
• Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
• Time management skills ensuring efficient handling of multiple accounts and projects.
• Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
• Adaptability to navigate the maintenance and capital expenditure industry.
• A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals.
• Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies.
• Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront.
• Engage cohesively with diverse teams to guarantee streamlined project execution.

Why Lessen:

·        Competitive compensation

·        Health, Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you’ll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.