About the Account Manager position
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Account Manager responsibilities are:
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Acting as a communication hub for clients/customers
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Building long-term rapport with customers
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Being able to negotiate contracts effectively
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Resolving customer disputes and attending to enquiries
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Providing reports on account
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Finding opportunities to assist with the growth of the company
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Developing ideas/strategies to help build a good relationship with clients
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Assisting with critical issues and escalations
Account Manager requirements are:
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Experience as an Account Manager or related profession
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Excellent communication skills
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Familiar with CRM software and MS Office
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Knowledgeable about delivering solutions based on customer needs
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Ability to manage multiple projects
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Excellent negotiation and leadership skills
- BA/BSc degree in Marketing, Business or related field
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What We Do
Charter, an award-winning IT solution and managed services provider, was founded in 1997 in Victoria, BC, Canada. We offer a comprehensive portfolio of innovative IT solutions, managed services, project delivery, and consulting services. Our mission is to align people, process, and technologies to build better organizations, enhance communication, boost operational performance, and modernize businesses. Our team of experts leverages a business architecture methodology and a human-centered design approach to drive successful digital transformations for our clients, unlocking new opportunities, generating value, and promoting growth. We provide knowledge and support that extends beyond our clients' businesses, empowering them to focus on their core operations.
Forward, Together with Charter, achieving your possible.
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