Jobs at Charter (charter.ca)

Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers and business apps. Troubleshoot hardware, OS, network and Microsoft 365 issues; manage user accounts, permissions and licensing; support Juniper networking, Hyper-V virtualization, and Palo Alto firewalls; perform patching, backups, monitoring, and IT asset lifecycle management; document incidents and escalate complex problems.

Design, implement, and govern enterprise network solutions across LAN/WAN/SD-WAN/wireless/data center/cloud. Provide technical leadership for delivery teams, lead architecture reviews, support client consulting and pre-sales, drive modernization (SD-WAN, cloud networking, Zero Trust), optimize operations, ensure security/compliance, and mentor network engineers.

Lead architecture design and delivery across complex client engagements. Provide technical leadership, create architecture blueprints and roadmaps, ensure scalable secure solutions, support project delivery and pre-sales, conduct risk assessments, and mentor teams while driving client relationships and service expansion.

Design, implement, and govern scalable, secure enterprise infrastructure across cloud, hybrid, and on‑premises environments. Develop architecture roadmaps, standards, and governance; guide server, storage, virtualization, networking, and endpoint solutions; ensure DR, HA, security compliance; collaborate with stakeholders and mentor infrastructure teams.

Lead complex enterprise network deployments and modernization. Review designs and configs; install, rack, power, configure, and onboard Cisco switching and wireless equipment. Troubleshoot routing, switching, wireless, DHCP/DNS, and IP addressing. Validate RF performance, coordinate changes with stakeholders, maintain diagrams and documentation, perform cabling validation and turn-ups, identify risks, and ensure safety and quality standards.

Entry-level Business Architect supporting client engagements to create business capability models, personas, journey maps, process models, and workshop deliverables. Conducts research, documents outcomes, coordinates with project teams and account managers, contributes to practice growth, and produces thought leadership while supporting capability development and training.