Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and over 200 cities.
Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 27 countries across Europe and Asia today. And now we are looking for an Account Manager to join our team.
For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operation is divided into three sections; acquisition, onboarding/support and development.
As an Account Manager, you’ll be managing and developing a portfolio of restaurants. We’re looking for someone that has a true passion for establishing strong relationships and improving key metrics to create results for Wolt, the business partners and ultimately the customers. For that, you need to deliver exceptional service and be able to adapt the tone to suit both the restaurant owner and the chef. Preferably you have previous experience in working with data and have the ability to use it to be smart with your portfolio and strengthen your partnerships.
What you’ll be doing

• Develop & foster partner relationships with your portfolio of key accounts 

• Conduct Quarterly Business Reviews with partners to deepen relationships, review performance, and develop forward-looking strategies.

• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions.

• Strategically introduce and execute on new Wolt product opportunities to broaden partnership and increase partner revenue streams.

• Driving revenue growth of Wolt and restaurant partners in your portfolio by improving venue performance through a data-based approach.

• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt customers.

• Re-negotiate general terms and conditions with restaurant partners 

• Playing a role of a key communicator between our operations, support, marketing and partners.

• Working closely together with the marketing team to plan and execute promotional campaigns that increase user acquisition and retention, drive our growth and support partner performance. 

• Getting your hands dirty: we’re still developing a lot from scratch. Your responsibility is to bring structure.

Qualifications

• Solid account management experience from a high-paced environment.

• You cultivate extensive mutually beneficial relationships. 

• Excellent interpersonal skills with the ability to adapt the tone to suit the audience. 

• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker

• Structured, detailed, and service-oriented.

• High ownership, team spirit, and ambition to go beyond the obvious.

• Passion for food and developing the best restaurants in town. 

• Native Czech and fluent in English.

• Experience working with CRM systems is a plus.

• Demonstrated experience in sales is a plus.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English!