Account Manager

At Brandwatch, a Cision product, we don’t just follow trends—we create them. Our people are at the heart of how we help brands around the world be seen and understood. We combine pioneering AI-driven consumer intelligence with industry-leading social media tools to empower our clients with the insights they need to make real-time, data-driven decisions.

Here, your voice matters. We foster a culture where innovation thrives, and ideas are transformed into action. Whether you’re analyzing AI-powered insights, building meaningful relationships with clients, or pushing the boundaries of what’s possible, your contributions will shape the future of social engagement.

Join us and be part of a team that’s redefining how brands connect with their audiences. Your growth is our success, and together, we’ll drive the conversations of tomorrow while creating authentic connections that matter.

Empower your impact at Brandwatch. Be seen, be understood, be you.

What you'll do:

• Drive growth and cultivate long-term relationships with existing customer accounts in your region.
• Lead renewal discussions by assessing client needs and proposing value-driven contract terms.
• Develop and execute tailored account strategies that align with clients’ goals and market positioning.
• Monitor client satisfaction, addressing concerns proactively to foster loyalty and retention.
• Identify upsell and cross-sell opportunities to maximize account revenue.
• Provide strategic advice to clients on best practices to enhance ROI.
• Maintain consistent communication with clients, from the onboarding process through renewal negotiations.
• Challenge the status quo by identifying areas for improvement within customer accounts while ensuring successful contract renewals.
• Collaborate closely with the Customer Success team to manage and retain your client portfolio effectively.

What you'll need:

• Proven ability to interact confidently with all levels of clients, from C-Level executives to operational employees.
• Excellent written and spoken English.
• A drive and ambition to meet and exceed quarterly sales quotas.
• A structured approach to managing multiple accounts simultaneously.
• Self-motivation, resilience, and a passion for owning targets and ensuring client success.
• Strong organizational and prioritization skills to balance proactive account planning with reactive client requests.
• A goal-oriented mindset with a track record of managing and exceeding performance targets.
• Previous experience in a similar SaaS Account Management role.
• Exceptional phone etiquette and the ability to quickly establish professional relationships.
• Familiarity with Social Media and/or Consumer Research platforms.
• Experience in new business sales, ideally within software or SaaS.

What we offer:

• A collaborative and informal work environment, emphasizing personal responsibility and accountability.
• The opportunity to work with colleagues across global offices in a leading social media SaaS organization.
• 25 vacation days annually to support a healthy work-life balance.
• Comprehensive benefits, including additional pension and health insurance.
• Full access to a Headspace subscription and a 24/7 Employee Assistance Program.
• A hybrid work model, with our centrally located Copenhagen office situated in the iconic old Danish Design Centre, right across from Tivoli Gardens.

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

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