The Account Manager role will include both Account Management as well as strategic administrative support responsibilities.
Within Account Management, this individual will be responsible for maintaining key client relationships within their book of business (consulting/advertising/market research sectors) in the US, regularly presenting GLG’s platform to prospects and clients to increase awareness of GLG’s offerings, generating new client leads, using GLG’s CRM to track and map client accounts, and working in collaboration with the project delivery teams (including Client Solutions and Research) to drive adoption and usage of GLG’s services. This individual will also have partial responsibility for strategic support of the rest of the PSF business, including lead generation, ad-hoc data support, data hygiene, and billing/invoicing support.
Specific responsibilities include (but are not limited to):
- Engage key constituents at clients to articulate GLG's brand and tailor our value proposition to those clients
- "Map" client organizations to identify potential new buyers/users of GLG's services and promoters within
- Prospect new GLG users
- Qualify inbound prospective clients, pitch GLG entry level subscriptions
- Design and execute renewal strategies, process renewals
- Develop product and service marketing campaigns to engage clients and encourage usage
- Work with the BD Ops lead and Sales team on ad-hoc requests for data support, lead gen, data clean-up, and billing/invoicing support
Key performance metrics for this position include client revenue, number of active users of GLG’s services at client firms, and client renewal rate.
As an Account Manager, you will report to Senior Manager – Sales Enablement and will work closely with your BD Ops Lead, as well client service professionals and other members of the sales team.
An ideal candidate will have the following:
- Bachelor’s degree (required) and MBA will be preferred
- 4-6 years of demonstrated success selling information services and solutions or account management experience
- Experience selling to professionals is a plus
- Experience managing client relationships in the US is a plus
- Ability to build strong and lasting relationships with key decision makers in client firms
- Ability to work well independently and be self-motivated
- Strong passion for persuasion, especially around complicated and intellectually challenging issues
- Excellent English verbal communication skills and ability to confidently articulate the value of our network, professional services, and client-facing software systems to clients
- A demonstrated ability to read and understand people
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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What We Do
GLG is the world’s insight network. We connect decision makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Our network of experts is the world’s largest and most varied source of first-hand expertise, and we recruit hundreds of new experts every day. We bring the power of insight to every great professional decision. Visit GLGinsights.com.
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Why Work With Us
In addition to our unique business model, GLG boasts a diverse culture of smart, dynamic professionals across our 20 global offices.
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