Purpose of the role
The holder of this position is responsible to manage / improve the profitability of the assigned Key Accounts and Accounts portfolio for Global Blue products and to gain assigned new business accounts.
Responsibilities and Competencies
Main duties
- Delivery of budgeted targets assigned
- Delivery of account specific contractual obligations
- Delivery of new business targets
- Relationship management at merchants Head office level
- Ensure that all relative information regarding the market and the business trend, be transmitted to the organization in an updated, qualified and transparent way
Main areas of responsibility
- Achievements of Budget targets
- Management and conduct of contractual negotiations
- Ensure Store level activities
- Customer Expectations Evaluation and monitoring
- Creation and delivery of Action Plans as MCNC, Marketing, Promotions, Incentives etc.
- Accurate use of CRM
- Telesales activities
- Debt collection activities
Main KPI’s
- Net Commission for TFS
- ORR
- NCPT collection
- NC/GC ratio for TFS
- New TFS business
- Ageing
Skills
- Self motivated, customer focused and target driven
- Excellent customer relationship and management
- Business acumen and commerciality with understanding of all stages of the sales cycle
- Negotiation and influencing
- Ability to sell the full products portfolio
- Good written and verbal communication and presentation skills
- Priority planning
- Ability to use creative solutions to solve problems
- Good knowledge of MS Office products
- IT passion
Qualifications and education requirements
- University graduate preferred
- 1-3 years of Accounts Management experience ideally in retail/financial services
- Genuine sales talent with strong results orientation, passion and determination to reach the sales targets
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
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