Account Manager

Nature and aim of the position The Account Manager of Global Blue Czech Rep. has responsibility for the sales and acquisition development of the merchant portfolio in the Czech market. Ensure set-up of necessary technical infrastructure, training and maintenance of customer relationship. The job includes a travel (mainly by car) time of 60%-80%.

Main duties and responsibilities • To deliver the assigned number of new merchants, turnover, profit and any potential other sales targets taking corrective actions when results materially deviate from expectations; • To undertake sales initiatives and decisions needed to achieve assigned objectives, to catch opportunities, to minimize risk exposure, to improve the quality of the service delivery to customers; • Development of highly professional relationship management at point of sale (shop, mall) motivating the the sales staff of merchants with specific trainings and incentive campaigns. • Negotiation and successful conclusion of new GB services including negotiation of conditions and pricing • Permanent monitoring of merchants’ portfolio performance and introduction of corrective measures if needed • Quality assessments and proposals for technical digital solutions including support of IT implementations • Permanent usage, update and reporting of all relevant data in the CRM system • Work with Global/International Accounts Team, IT organization and other Business Units to implement at point of sale all agreements communicated by International Global Account Manager; • Build up excellent relationship with support team Slovenia (merchant service), accounting team Vienna and sales team Croatia • Support dunning process of merchant service and accounting team (follow-up activities locally to pay outstanding amounts) • To ensure group policies, compliance and applicable laws are fully respected; • To support the Managing Director to prepare the country budget, forecast, monthly sales comments and other relevant business documents;

Main KPIs • Sales EBITDA Czechia, Net Turnover customer portfolio, Market Share • Commission Ratio, Refund Ratio • Customers acquisition and Customers retention • Ageing accounts

Cooperation • Direct reports to Sales manager Czech Republic • Global Accounts Team, Refunding Organization • Support functions Merchant & Refunding Service • Shared services Accounting / Technical Account Manager (TAM), Austria • Selected major customers and major business stakeholders • Agent refund network offices (Malls, cross border) Background and Education • University graduate, preferred in business administration • Proven sales and relationship skills with several years experience preferably in the financial, POS payment, consulting services • Good retail relationship network such as Malls, High fashion, Watch & Jewellery, FMCG, Department stores, Electronics • Strong results orientation, passion and determination to reach the sales targets building foundations for long term business relationship • Fluent English – any other language is a further asset Specific skills and knowledge • Hands-on, operational leadership • Business acumen, strong sales and negotiation skills • Good knowledge of technical POS solutions, payment, cashier products and services • Experience working in multinational organisations with matrix organisational structures • Effective and decisive decision-making skills • Excellent interpersonal skills and ability to interact and influence at all levels • Experience using CRM and financial / sales reporting systems • Deep knowledge of presentation techniques and MS tools (Powerpoint, Excel, Word, Outlook) and CRM tool • Very autonomous, self-consistent working method with strong ability of self motivation and passion • Flexible able to work under pressure, open minded and team oriented