As an Account Manager, you'll play a pivotal role in the development of cross-functional strategies that encompass social tactics and platforms. You’ll be creating cohesive social-first plans that integrate organic content, paid media, influencer partnerships, user-generated content (UGC), social search, and community management.
Are you a doom-scroller that lives and breathes culture in social? Do you have a mental list of your favorite brand follows? Are you hungry to create those experiences in social spaces? This is a great opportunity to take your relationship-building and management skills to the next level while still receiving support and strategic direction from an Account Director or Client Partner. You'll be responsible for client satisfaction, revenue growth, and the overall profitability of accounts. Most importantly, you will become a trusted advisor to mid-to-senior level clients, ensuring they receive top-notch digital experiences.
You Will:
- Provide recommendations and fresh perspectives to tackle client challenges. You'll be crafting custom solutions by digging into the heart of business needs rather than just answering briefs
- Build and nurture relationships with senior managers and executives within client organizations
- Help pave the way forward when projects don’t have a clear roadmap. You’ll thrive in ambiguity, working on proactive opportunities and ensuring best practices are met through collaboration across teams
- Identify and recommend emerging platforms and new tactics to position clients as leaders in innovative digital solutions
- Share key insights and learnings with internal teams to keep everyone ahead of the curve
- Stay up to date with the latest social and industry trends, using that knowledge to guide your recommendations
- Oversee the development of detailed proposals and statements of work, partnering with your team to make sure everything runs smoothly
- Focus on growing account revenue and driving profitability for the agency while keeping client goals top of mind
You Have:
- A bachelor’s degree in business, Marketing, Communications, E-business, Engineering, Computer Science, or related field—or equivalent work experience
- 4+ years of experience in digital account management, ideally working on integrated campaigns for complex, large-scale clients, with a focus on organic or social-first strategies
- Experience working with clients generating over $7MM in annual service revenues
- A solid understanding of digital marketing strategies, content management systems, organic social media, and influencer campaigns
- The ability to juggle multiple projects like a pro, while collaborating seamlessly with remote or decentralized teams
- Strong communication and leadership skills that help you present ideas confidently and clearly
- Creative and technical problem-solving abilities that make you a go-to person in challenging situations
- Familiarity with project management lifecycles and methodologies
- A passion for social media and staying connected to digital trends (bonus points if you’re always up on the latest hashtags!)
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Extensive winter holiday office closures
- Summer Fridays (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.
Salary Range
$70,000—$75,000 USD
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected].
We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
What We Do
Critical Mass is a digital experience design agency with a relentless focus on the customer. Founded in Calgary in 1996, we have steadily expanded into a group of over 950 people working in 11 offices across North America, Europe, Asia, Latin America, and South America.
