Account Manager

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores, and other local shops delivered to your home or to office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-SS6

Job Description

Are you an experienced and strategic account manager with a true service-first and commercial mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Role Background

Our Restaurant Development team lies at the heart of Wolt, ensuring all our existing restaurant partners and Wolts success in Sweden. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Restaurant development team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners’ queries, and identifying new growth opportunities among existing restaurant partners. You will interact with a varied portfolio of merchants, making sure their experience is seamless and they are set up for success!

Responsibilities & duties

• Driving and managing growth of our current venues by improving venue performance through strong portfolio analysis and active account management.

• Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.

• Using data to help optimize venue performance by improving key metrics such as growth, ad spend, AVT and service score.

• Applying an effective restaurant tiering strategy to maximize the impact of account management activities across the restaurant portfolio.

• Perform frequent quality and satisfaction checks to ensure service standards.

• Conducting renegotiations with venues to drive profitability.

• Working closely together with the marketing team to plan and execute different campaigns together with restaurant partners.

• Implement/sell in new product within the Wolt portfolio to your venues

• Work cross-functionally with sales and onboarding team to secure successful launches of new venues

• Be part of developing the role to grow the function at the high pace that the company is evolving

Qualifications

• At least 3 years experience in a Account Manager or a similar sales/service oriented role

• Excellent interpersonal skills with the ability to adapt tone to suit the audience.

• Strong commercial sense with the ability to drive growth and profitability

• Strong analytical skills and experience from using BI systems and excel to make data driven decisions.

• Structured, detailed and service-oriented.

• Passion for food and developing the best restaurant offers in the city.

• Experience from working with a CRM system is a plus.

• Fluent in Swedish and English

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please send us your CV in English.
If you have any further questions about the position, you can send your enquiries to: Karolina Olesinska, TA Partner ([email protected]). 

Please note that we do not accept applications coming in via email.