Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary
The Account Manager will provide support to customers of Surescripts. The Account Manager will work directly with the Account Executive to understand reporting and data needs, address business problems, and advance planned goals and strategy. The Account Manager will collaborate with all groups within Surescripts, most notably customer support, product, marketing, and finance to drive valued results and revenue for the company.
Responsibilities
- Develop highly effective relationships with customers.
- Gather and translate customer business needs into service requirements.
- Apply understanding of customers strategic plans and collaborate with internal partners.
- Escalate customer concerns that require intervention from management or other internal business units.
- Responsible for managing the retention, growth, and satisfaction within designated customers.
- Ensure customers know the benefits and value of Surescripts products to help drive adoption and utilization of Surescripts products.
- Coordinate pilots and early adoption opportunities with our customers to gain adoption and utilization.
- Actively participate in the preparation and design of account reviews with Account Executives to evaluate customer needs and product utilization.
- Propose business enhancements to reduce errors, increase routing efficiency, and growth of enablement and utilization of Surescripts products.
- Train and educate other Account Managers.
Qualifications
Basic Requirements:
- Bachelor’s degree or equivalent experience.
- 5+ years of experience in related, progressive roles of account or customer management.
- Health Systems experience
- 1+ years of experience leading projects.
- Experience demonstrating value through the utilization of reports, running and interpreting them to highlight trends for customers.
- Strong communication, influencing, & collaboration skills.
- Experience partnering with Account Executive/s to manage customer relationships.
- Self-motivated to increase healthcare / healthtech industry knowledge and learn Surescripts products to promote their value.
Preferred Qualifications:
- Pharmacy, PBM, or health plan experience and/or Healthcare Tech experience.
- Experience using Salesforce.com or other Customer Relationship Management (CRM) tools.
Travel: Some U.S. based travel will be required for group meetings etc.
Keywords: account manager, healthcare, healthtech, retention, growth
#LI-REMOTE
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
What You’re Like
You’re an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed. You play at the intersection of creativity and strategy. And while you like big ideas, you’re also grounded in good data, real market insights and measurable results.
What We’re Like
We’re a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We’re storytellers and promoters who serve as champions for quality and customer experience. We take our work seriously, but we also know how to have fun.
What the Work is Like
Our challenge is dealing with competing priorities as we juggle long-term goals with short-term needs. To do this, energy and positivity is the name of the game. And we take time to both celebrate our accomplishments and learn from our missteps.
Why Wait? Apply Now
We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $84,300 - $103,100 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Work Environment
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
Top Skills
What We Do
Since 2001, we've been building an industrial-strength health information network designed to increase patient safety, lower costs and improve quality of care.
THE SURESCRIPTS NETWORK ALLIANCE®
Built to Transform Interactions between Clinicians, Pharmacists and Patients
The Surescripts Network Alliance unites virtually all electronic health records (EHR) vendors, pharmacy benefit managers (PBMs), pharmacies and clinicians, plus an increasing number of health plans, long-term and post-acute care organizations, specialty hubs and specialty pharmacy organizations.
