General Overview:
Palmetto Technology Group (PTG) is a leader in the IT Outsourcing industry for small to medium sized businesses. Our mission is to “Deliver Phenomenal Experiences”. We are currently seeking an energetic and talented Account Manager to join our team. In this role, you will work directly with existing PTG customers to assess their current technology, identify gaps, and create roadmaps and budgets.
Responsibilities:
- Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
- Work with our customer alignment tools to help customers identify gaps in their existing technologies, create business and technical roadmaps for the coming 12 months, and associate a budget to the roadmap.
- Cross-selling services and solutions to existing accounts.
- Map customer needs to the existing product and service catalog.
- Qualify, quote, and close new sales opportunities for current customers.
- Receive requests for service and product details from customers while providing timely responses.
- Conduct online presentations for customers on Microsoft Cloud Solutions.
- Work with pre-sales to develop proposals and quotes based on best practices.
- Effectively communicate features and benefits of solutions.
- Maintain in-depth product knowledge (focused on business outcomes, not technology) - with a commitment to learn new things each week.
- Perform sales procedures through activities and opportunities in our CRM while remaining compliant with our policies and procedures.
- Attend weekly sales trainings and sales meetings to keep a pulse on potential new customers and transactions.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree and 2+ years of technical account management or customer service experience and/or equivalent combination of education and experience.
- Preferred experience with Microsoft Cloud Solutions, but not required.
- Proficiency in MS Office Suite.
- Strong attention to detail.
- Must possess excellent teamwork habits to function in cooperative, interactive technical group.
- Must have a strong sense of customer satisfaction and desire for every customer interaction to be a positive one.
- Ability to solve practical problems and deal with a variety of variables where standardization may not exist.
- Ability to effectively present information and respond to questions from managers, sales team, and customers.
- Strong time management and organizational skills.
Why you will love working at PTG:
- Unlimited approved PTO
- Your birthday off
- Gym reimbursement
- Amazon Prime reimbursement
- Company provided cell phone and laptop
- Flexible work schedule
- Continuous sales education and skilling
- 401k with company match
- Vision, Dental, and Medical Benefits
If you're ready to take your career to the next level - we would love to hear from you!
Palmetto Technology Group is an equal opportunity employer. Application are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
