Account Manager

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Account Executive is responsible for account management and all category-building activities as part of a growing wholesale business. The ideal candidate will quickly gain a good understanding of the business and be able to identify opportunities and recommend action plans. The Account Executive has strong initiatives skills as well as strong analytical acumen. They will be relied upon to build relationships internally to gain support and cooperation.
The successful individual will leverage their proficiency as an Account Executive to...
Drive the business:

• Support the achievement of shipment and retail sales targets
• Manage SKU lifecycle; react to in season sales to determine go forward strategy.
• Influence category assortments by analyzing product performance, customer feedback, consumer trend, competitive landscape, and local market knowledge
• Manage OTB to meet financial targets for shipments, sales, inventory & profitability
• Execute quarterly buys to meet financial targets and account needs
• Continuously analyze and reforecast business and implement strategies to ensure plan is achieved, including adjusting product flow, inventory management, and profitability.
• Run weekly sales analysis and participate in team sales meetings
• Collaborate with account services group to guide all operational aspects of the business including ensuring on time shipments.
• Work closely with Inventory Management and Operations to ensure that distributions meet shipment goals, support marketing calendar and maximize profitability
• Partner with field team to solicit qualitative feedback on product, customers, store environments & competition
• Responsible for all market week planning and logistics, including appointment scheduling, presentations, product information and updated account summaries.

Customer Service:

• Establish strong working relationships with each account's counterparts.
• Ownership of all day-to-day coordination, operational follow up and account communication.
• Provide all required product and digital information for timely launch of all new products.
• Responsible for Order management execution, monitoring and tracking results.
• Align orders with allocations and confirm accuracy and timely receipt of all orders.
• Regularly monitor and ensure accuracy and proper visibility of on-line assortments.

Cross-functional partnership:

• Build and maintain relationships with internal teams including finance, marketing, merchandising, and field executives.
• Support the field with product information including delivery updates and key launches.
• Light travel including local visits & quarterly trips to different markets.

The accomplished individual will possess...

• Account Management background
• Experience working with Nordstrom preferred
• Analytical skills.
• Highly proficient in Excel
• Retail math
• Superior organizational skills, ability to multi-task
• Initiative, high energy, strategic thinking and detail oriented
• Customer service experience
• Excellent communication and presentation skills
• Team player with a focus on collaboration

An outstanding professional will have...

• 4+ years of buying or account management and/or relevant experience.
• Global and/or luxury brand experience a plus.

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE $80,000.00 TO $100,000.00 Annually
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