Account Assistant

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Account Assistant is responsible for supporting the Sales Manager with wholesale account management. The Account Assistant will quickly gain a good understanding of the business needs and be able to support multiple partners within wholesale. The Account Assistant is organized, has strong attention to detail and takes initiative. This individual should have strong analytical acumen. They will be relied upon to build relationships internally and externally.
The successful individual will leverage their proficiency as an Account Assistant to...
Drive the business:

• Support the achievement of total, comp and net sales targets.
  • Sell in: Seasonal Market Orders, R/O Chase Opportunities, Drop Ship Management, SMI monthly updates, Order/PO management to ensure timely delivery.
  • Sell out: Monitor weekly selling, build reporting to analyze trend opportunities.
• Follow through on key NAW strategies and specific account strategies.
• Knowledge of products and all Coach Standards.
• Pre-Market Deliverables: Responsible for all market week planning and logistics, including appointment scheduling, product information and updated account summaries.
• Post Market Deliverables with Order Confirmations and Contract Upload.
• Participate in regular monitoring of the business and fully support sales driving initiatives.

Customer Service:

• Establish strong working relationships with wholesale partners as well as internal partners.
• Ownership of all day-to-day coordination, operational follow up, order management, monitor and track results and provide account communication.
• Align orders with allocations and confirm accuracy and timely receipt of all orders.
• Regularly monitor and ensure accuracy and proper visibility of on-line assortments.

Cross functional partnership:

• Build and maintain relationships with internal teams including finance, merchandising, and operations.
• Support the field through store visits, providing visual and training tools to ensure sales associates have knowledge of Coach's key investments.
• Document and organize all seasonal sales/buying files and collaboration tools for efficient access.
• Partner with operations to ensure execution of systemic updates and 3rd party vendor invoicing.

The accomplished individual will possess...

• Account Management background.
• Analytical skills.
• Proficiency in Excel, Word and PowerPoint. Knowledge of SAP and Micro Strategy a plus.
• Retail math.
• Superior organizational skills, ability to multi-task.
• Initiative, high energy, strategic thinking and detail oriented.
• Customer service experience.
• Excellent communication and presentation skills.

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
#LI-CM1; #LI-HYBRID Visit Coach at www.coach.com.
Work Setup: Hybrid
BASE PAY RANGE $65,000 TO $70,000 ANNUALLY
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