Account Manager

The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seeks to find creative solutions.

RESPONSIBILITIES

• Day to day primary interface with customers Develop and deliver quotes to customers Coordinate with Delivery to transition accepted customer quotes into field surveys Support Account Directors in their account interactions Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them

• The Account Manager is a master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements.

•  Manages great customer relationships built on trust and a history of excellent results

• Is highly responsive to customer needs and pulls in resources as appropriate to ensure we land and execute a bid to the client’s satisfaction

• Ensures that no clients fall through the cracks

•  Is expert at discovery and understands the client’s needs beyond the details of a quote and leverages knowledge to uncover additional needs we can meet.

• Maximizes efficiency by executing bids effectively

•  Driving outstanding outcomes through seamless collaboration and communication with larger sales and client service teams

• Always seeks competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace

• Prepares for objections and demonstrates understanding of concerns. Provides proof to address/minimize objections

• Some travel required for in-house training and team events, as well as potential client visits as benefits those relationships.

SKILLS AND ATTRIBUTES

• Manages great customer relationships built on trust and a history of excellent results

•  Is highly responsive to customer needs and deliver excellence.

•  Great communication skills which delivers messages in a powerful and engaging way

•  Takes a collaborative approach to negotiations

• Is an innovator: Forward thinking and looks for opportunities to view solutions in a new way and anticipates industry trends and improvements and contributes to industry growth

EDUCATION AND EXPERIENCE

• Experience in sales and/or account management preferred.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

The base salary range for this position in is $50K-$60K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.