About The Role
Account Manager will manage a smaller number of higher-revenue higher-growth SMB merchants. In some districts, AM may be managing AEs. Main responsibility is to ensure that the merchants keep growing in order to achieve the target.
What You Will Do
- Create sales & journey plan achieve his/her own target in areas like product mix, sales volume, market shares for his/her territory
- Engage merchants within his/her territory to keep them active in Gojek ecosystem & to increase revenue for the company
- Provide advice & offer solution to the merchants in his/her territory based on data so that the merchants can grow
- Create regular reports on what's happening in his/her respective territory and his/her team’s territory
- Know when to escalate & ask help from ASM for bigger issues
- (For AMs with team) Lead and manage his/her team: 1. Review team performance and take corrective actions to achieve target; 2. Cascade & execute strategy from DSM to the team; 3. Coach & groom leadership skills to his/her team; 4. Support AEs in his/her team to problem solve issues happening in their territories, especially issues happening at key/critical merchants
- Any other assigned task related to Sales motion
- Handling objection and complain handling
What You Will Need
- Having at least 3 years relevant experiences
- Preferably has spent significant time (>1 year) in representative area and has strong network and knowledge about the region
- Has existing relationship or able to bridge, develop and maintain good relationship with key partner
- Strong business sense and have good understanding of the markets, customers, and competitors
- Fact-based / number-oriented individual, who is comfortable working under pressure in a fast-paced and ambiguous environment
About The Team
Account Manager (AM) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support team. Ideally, an AM regularly visits assigned merchants to see what really happened on the ground as well as providing necessary advice to them in increasing transaction overtime.
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
