Account Manager

Role Responsibilities

The responsibilities of the role will include:

·       Managing the day-to-day relationship with assigned clients, hotel partners, and internal stakeholders.

·       Serving as a secondary relationship lead for Japan Airlines, building trust through responsive communication, regular performance reviews, and proactive issue management.

·       Partnering with Operations and hotel suppliers to ensure reliable delivery of crew accommodation services and timely resolution of operational concerns.

·       Coordinating internal teams to manage escalations, system issues, implementation activities, and ongoing service enhancements.

·       Developing, negotiating, executing, and renewing hotel agreements in line with client needs and commercial objectives.

·       Monitoring hotel contracts, rates, supplier performance, and compliance with agreed requirements.

·       Analyzing operational, financial, and service data to identify trends, risks, savings opportunities, and areas for continuous improvement.

·       Preparing client presentations, performance reports, savings analyses, meeting materials, and business-review materials.

·       Ensuring hotel contracts, rates, and operational requirements are accurate and up to date in relevant systems.

·       Training hotel partners on Corpay systems and operating procedures.

·       Supporting Finance and Billing with reconciliations, disputed charges, and collection efforts as needed.

·       Managing multiple regional priorities and projects while maintaining strong attention to detail and follow-through.

·       Conducting client and hotel site visits as needed, with travel up to 25 percent.

·       Supervising and supporting assigned Account Coordinators, where applicable.

Qualifications & Skills

·       Fluency in Japanese and English; native-level Japanese language proficiency required.

·       Three to five years of experience in account management, customer service, sales support, or a related field.

·       Bachelor’s degree required; master’s degree preferred.

·       Experience in travel, airline, hospitality, or crew-accommodation industries preferred; international or multi-regional account experience is an advantage.

·       Experience managing contracts and conducting commercial negotiations.

·       Strong relationship-building, communication, stakeholder-management, organization, and project-coordination skills.

·       Sound financial and commercial acumen, strong analytical and reporting skills, and close attention to detail.

·       Ability to work independently, take initiative, manage competing priorities, and collaborate effectively across multidisciplinary teams.

·       Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.