Here is what the right person will be doing:
* Position will be responsible for inside sales and customer service, ranging from initial quoting activities to maintaining and growing the business relationship with customers
* Serve as the lead point of contact for all customer Account Management matters
* Build and maintain strong, long-lasting client relationships to understand and support client needs
* Work collaboratively with team members in other functional areas such as Supply Chain, Engineering, Quality, Manufacturing, Business Unit Director and Planning
* Interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and the variety of daily issues related to a fast-paced sales environment
* Ensure the timely and successful delivery of our product according to customer needs and objectives
* Proactively provide customers with delivery updates as necessary
* Assist in the collection of receivables as needed
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
* Proactively identify and address customer issues (theirs and ours) and escalate as needed
* Develop, follow and maintain/improve standard sales processes
* Follow company and OSHA safety procedures, and bring any safety observations to the attention of the management team
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
ELLWOOD Texas Forge Houston, part of ELLWOOD Closed Die Group, manufactures high-quality closed-die forgings and provides turnkey metalworking services. Its capabilities include cutting, forging, heat treating, machining, welding, inspection, and testing. The Houston operation emphasizes rigorous product quality, engineering, and reliability for customers, producing forged components for demanding applications as part of ELLWOOD’s broader engineered-metals business and specialist forging group.
