Shift4

Account Manager

Reposted 13 Days Ago

Be an Early Applicant

Rīga, LVA

In-Office

Junior

Fintech • Financial Services

The Role

Manage and grow an assigned merchant portfolio while achieving sales and turnover targets. Conduct customer visits, document activities in CRM, promote and implement digital payment solutions, analyze business statistics, manage receivables, reduce bad-debt exposure, and execute group sales strategies. The role requires strong customer orientation, negotiation, communication, planning, and sales skills, plus fluency in Latvian and English and spoken Russian.

Summary Generated by Built In

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travellers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

What you will do. A glimpse in your role:

This is a field sales role where you’ll be responsible for managing and growing a portfolio of customers, achieving assigned sales targets, and delivering value through our digital solutions. Your mission will be to build and maintain strong, long-term relationships with customers and to ensure the customer engagement.

You’ll collaborate cross-functionally and work closely with retailers to strengthen partnerships, maximize Tax Free Shopping performance, and promote additional products from the Shift4 group portfolio.

Your key responsibilities include:

Manage and develop an assigned customer portfolio
Visit the accounts in line with the agreed activity plans and Global Blue’s strategy
Improve accounts knowledge and expertise with our services
Maximize Tax Free Shopping performance
Identify new business opportunities
Diligently implement the group strategies and sales tools
Analyze business statistics and define action plans
Support refund agent–related processes
Accurately use the CRM to plan, record and report account specific activity
Deliver the turnover and any other assigned sales targets
Promote and sell additional Shift4 group products

What we are looking for

We’re seeking a driven, proactive and customer-focused professional who is passionate about delivering exceptional service and value. You are strong team player but at the same time able to take own initiatives and responsibility from your own portfolio.

Key competencies & skills to empower your journey. You'll drive towards success if:

Customer focus and relationship-management skills
Self-motivated, target-driven mindset
Strong communication, negotiation, and interpersonal skills
Problem-solving and result-orientated attitude
Ability to work independently
Comfort working in an international environment
Experience with CRM systems & MS Office tools
Fluent in Latvian and English (written and spoken), fluent spoken Russian
Some experience and knowledge in Sales, Account Management and Retail
Valid driving license and willingness to travel

Location and Eligibility:

📍 Riga, Latvia - Hybrid working model: 2 days in the office / 3 days remote

⚠️ Please note: Candidates must already be based in Latvia and hold a valid Latvian work permit.

Relocation support or visa sponsorship is not available for this role.

What we offer – Together, we go further:

A culture of trust, collaboration, and autonomy
Career growth through internal mobility and a multicultural environment
Work-life balance supported by our Agile Working Model
A strong commitment to sustainability and positive community impact
Annual salary range gross 20 000 EUR – 24 000 EUR

At Global Blue, our 5 Ways of Working guide us: client satisfaction, collaboration, innovation, value creation, and continuous learning. Join us in shaping the future while delivering tangible results.

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment.

Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees.

We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam—report it immediately.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Skills Required

At least 1–2 years of previous experience in Sales or Account Management
Educational background in Sales, Marketing, or Retail-related studies
Previous work experience or knowledge of Retail
Driving license and willingness to drive
Fluent written and spoken Latvian and English
Fluent spoken Russian
Good knowledge of Microsoft Office products and CRM
Excellent communication and negotiation skills

Shift4 Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Shift4 and has not been reviewed or approved by Shift4.

Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, and vision plans and the company covering the majority of U.S. premiums. Health insurance is also characterized as solid or comprehensive in parts of the material, supporting baseline benefits strength.
Retirement Support — Retirement support includes a 401(k) with a company match up to 4% of salary in the U.S., reflecting a clear, structured contribution benefit. Pension programs are also described for some European locations, indicating additional retirement coverage in certain regions.
Leave & Time Off Breadth — Time away benefits include paid time off, paid holidays, and dedicated paid volunteer time annually. Parental leave for both birthing and non-birthing parents is also included, expanding overall leave breadth.