RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.
This is a remote vacancy open to candidates residing in Poland, Lithuania, Latvia and Hungary.
What You’ll Do:- Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, with the objective of increasing partner performance and engagement.
- Collaborate with the sales function to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs.
- Conduct follow-up communications with current and prospective partners for the purpose of providing system training and enhancing partners’ understanding and utilization of provided platforms.
- Position and promote the client’s brand within the travel trade sector through the delivery of ongoing product presentations and representation at relevant industry networking events.
- Advise on the resolution of incident-related matters affecting partners, facilitating support and ensuring timely communication between involved parties.
- Oversee payment-related processes on behalf of the client, including the verification and control of transactions, and provide recommendations to ensure the accuracy and integrity of payment operations.
- Prepare and submit regular comprehensive reports utilizing the client’s CRM and internal systems, offering analysis and insights regarding partner activities, market developments, and other relevant metrics.
Requirements
Must have:
- Relevant Experience. Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry;
- Market Knowledge. Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
- Language knowledge. Fluent in English, and either Lithuanian, Latvian or Polish, other languages are advantageous.
- Travel Requirements. Up to 10% of travel time may be required;
- Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
- Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
- International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
Note: only CVs in English will be considered.
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/
Skills Required
- At least 1 year of successful experience in account management, customer management, or business development for B2B travel companies
- Knowledge of the Central and Eastern European travel market and B2B travel networks
- Fluency in Polish and English
- Ability to travel up to 10% of the time
- Strong analytical skills and comfort with metrics and numbers
- Proactive, ambitious, motivated, action-oriented, and results-focused
- Comfort with innovative technology and fast-changing business environments
- Ability to work effectively across diverse cultural contexts
- English-language CV
What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
