We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionWe are looking for an experienced and commercially focused Account Manager to join our Melbourne team.
The Account Manager is responsible for developing, maintaining and growing relationships with key customers. The role manages all aspects of the customer relationship, with a strong focus on business development, revenue growth, retention and identifying opportunities to expand our services.
Working closely with customers and our local and global teams, you will develop strategic business plans, understand customers' supply chains and business objectives, and identify solutions that deliver value and support long-term growth.
KEY RESPONSIBILITIES
- Develop and maintain strong relationships with customers across multiple levels of their organisation
- Create and communicate strategic business plans aligned with customer and Expeditors goals
- Identify business development opportunities and actively manage the sales pipeline to drive revenue growth
- Develop a strong understanding of customers' supply chains, industries, financial objectives and broader business goals
- Identify and introduce value-added solutions using Expeditors' services and technology
- Drive product and geographic diversification opportunities within assigned accounts
- Prepare and deliver effective customer business reviews focused on performance, opportunities and strategic initiatives
- Establish and monitor performance against agreed KPIs
- Ensure customer expectations, SOPs and service requirements are clearly documented and communicated
- Coordinate with local and global operational teams to ensure visibility and alignment on customer requirements and initiatives
- Participate in the established bid process and engage relevant stakeholders
- Monitor account performance, customer retention and revenue growth, escalating customers at risk where required
- Maintain customer, meeting and opportunity information accurately within CRM
- Travel when required
- Minimum 3 years' Expeditors or industry experience
- Proven business development experience
- Strong knowledge of logistics products and services
- Experience with relevant operating systems
- Proficiency in Microsoft Office and CRM software
- Strong communication skills with the ability to engage effectively across different levels of an organisation
- Strong presentation and analytical skills
- Proven problem-solving and interpersonal skills
- Strong relationship-building skills
- Full and unrestricted working rights in Australia
- Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package
- Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
- Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future
- Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
- Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy
- Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
- Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction
Skills Required
- Minimum 3 years of Expeditors or industry experience
- Proven business development experience
- Strong knowledge of logistics products and services
- Experience with relevant operating systems
- Proficiency in Microsoft Office and CRM software
- Strong communication skills with the ability to engage effectively across different organizational levels
- Strong presentation and analytical skills
- Proven problem-solving and interpersonal skills
- Strong relationship-building skills
- Full and unrestricted working rights in Australia
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
