The Account Manager reports to the Director of Client Strategy.
The Account Manager is responsible for client sales of new projects, hardware purchases, new services, and growth beyond true ups, for the entire book of business: (approximately 50 clients).
What You Will Do
- Run quarterly business reviews: roadmap progress, risk posture, budget forecast, and alignment scores.
- Build and maintain each client's 12 - 36-month technology roadmap.
- Lead risk and compliance conversations (security, insurance requirements, lifecycle).
- Log needs as roadmap items and flag them "AM ready" when the client is interested and budget is discussed.
- Partner with Service Delivery on standard alignment and recurring issues.
- Serve as executive sponsor at the client's leadership level.
How You Will Be Measured
- Roadmap adoption and conversion rate.
- Client alignment and standards scores.
- Client health and retention across the entire book.
- QBR completion on cadence.
Requirements
What You Will Bring
- 5+ years in IT, with client facing advisory or consulting experience.
- Ability to talk budget, risk and business outcomes with owners and executives
- Broad technical fluency, infrastructure, cloud, security and lifecycle.
- Experience with Autotask, IT Glue, and a lifecycle tool (ScalePad or similar) preferred.
Benefits
Company Paid Health Care Premium
Company Paid STD
Company Paid LTD
Unlimited PTO - after 90 days of service
Vision Option
Dental Option
Company Match Saving Plans
Employee Ownership Eligible
Salary structure is Base + Commission
Skills Required
- 5+ years of experience in IT
- Client-facing advisory or consulting experience
- Ability to discuss budgets, risk, and business outcomes with owners and executives
- Broad technical fluency in infrastructure, cloud, security, and technology lifecycle management
- Experience with Autotask, IT Glue, and a lifecycle tool such as ScalePad or similar
What We Do
You rely on technology every day, but is it really working for you? Maybe it feels like IT is just one more thing holding your business back. You’ve dealt with recurring issues, sluggish support, missed opportunities, and rising security risks. You’ve invested time and money, but it’s not translating into real progress—or a competitive advantage. You want more than a vendor. You want a technology PARTNER who listens, understands your goals, and helps your team work smarter, not harder. You want proactive strategies, not just reactive fixes. And you want technology that supports growth, aligns with your business plan, and stays ahead of threats—not one that’s constantly behind. That’s where your journey with us begins. At WEBIT Services, we work with organizations that are ready for something better. We start by understanding how your business operates, what outcomes matter most to you, and what’s standing in your way. Then, we build a long-term strategy that transforms your IT from a cost center into a value driver. You don’t need more tools. You need the right ones—backed by an employee-owner team that’s invested in your success. Let’s have a conversation about what’s not working, where you want to go, and how technology can help you get there.
