Job Summary
Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.
- Deliver existing services to meet customer expectations
- Seek new business opportunities
- Assist Directors in preparing QRM’s consistent with overall account plan
- Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management
- Work with sales staff to identify, qualify and progress potential new business opportunities within the account
- Support pre-sales activities including demos, opportunity assessments and discussions with the client’s management team (from field managers to senior executives)
- Oversee planning and execution of projects for customer start-ups, additions and change programs
- Scope, budget, timing
- Resource planning
- Ensures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship development
- Liaison with balance of account team, i.e., Sales and CI and work together on new products/services, software enhancements, National contracts and business strategies
- Utilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.com
- Develop and implement strategic plans and operational goals to meet business/customer needs
- Identify and select resources required to implement goals (people, equipment, etc.)
- Provide leadership, direction and guidance to staff; establish performance goals/expectations and accountabilities for self and staff members
- 3-5 years work experience in third-party logistics, in operations and/or customer facing role
- Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.
- Keen interest in team oriented approach to managing customers
Sales, inside sales and/or related experience
Outstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinking
Minimum of five years’ experience in leadership/management role
Excellent communications skills; presentation, interpersonal, verbal and written
Excellent planning, organizational and time management skills
- Customer service/interaction skills and experience
- Computer Proficiency (Word, Excel, Databases, Internet)
- Problem solving skills; ability to use good business judgment and make good decisions
- Flexibility to adapt to a fast paced and changing environment
- Ability to travel
Salary: Up to $60,000 base salary + bonus eligibility
This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand
Benefits
We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
Skills Required
- 3-5 years of work experience in third-party logistics, operations, and/or a customer-facing role
- Understanding of transportation and logistics principles, economics, and supply chain network behavior
- Sales, inside sales, and/or related experience
- At least five years of leadership or management experience
- Leadership abilities, including problem solving, interpersonal communication, goal orientation, teaching/coaching, self-discipline, and systemic thinking
- Excellent presentation, interpersonal, verbal, and written communication skills
- Planning, organizational, and time management skills
- Customer service and customer interaction experience
- Computer proficiency with Word, Excel, databases, and the internet
- Problem-solving skills and sound business judgment
- Ability to adapt to a fast-paced and changing environment
- Ability to travel
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
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