Account Manager

At CardFlight, every employee — whether building payment software or working directly with a client — shares one goal: making it effortless for small businesses to accept electronic payments. We are a remote-first team across more than 25 states, and we build SwipeSimple, the software small businesses rely on to get paid. Joining us means moving quickly, working closely with people across the company, and seeing your work show up directly in how simple payments feel for a business owner.

We are hiring an Account Manager for our Partnerships team. You will work alongside other Account Managers and the rest of the Sales team to grow our reseller channel — deepening existing partner relationships and building new ones. The strongest candidates bring a track record of guiding external partners toward the products and features that grow their business.

This is a full-time, exempt, location-neutral remote position, with opportunities to gather as a company and as a team throughout the year.

What You’ll Be Responsible For

• Manage and develop strategies to increase revenue from existing and new clients through upselling and cross-selling

• Identify, target, and secure new business opportunities to resell our product offering

• Discover and sell to new Channel Partners interested in selling Swipe Simple

• Solution selling- Understand customer pain points and present tailored software solutions that address their needs.

• Own and manage project plans for clients for any new implementations or major product introductions

• Address, resolve, and record any customer issues that arise pertaining to product usage, technical support, merchant onboarding & general account satisfaction

• Travel for onsite client meetings, trade shows, and industry events as needed

• Build and maintain senior management relationships within the key partners and customer relationships.

• Maintain customer relationship management systems

• Collaborate cross functionally to identify customer trends and feature requests
  

What You’ll Bring to the Table

• 5+ years account management in merchant acquiring and payments industry

• Experience in developing and executing sales strategies to increase revenue from existing and new clients through upselling and cross-selling

• Strong organizational skills, the ability to balance multiple deliverables and meet deadlines

• Strong executive presence and exceptional oral and written communication skills to Sr Leadership and executives at Partner resellers

• Ability to influence internal and external decision makers to get results

• Experience communicating with external clients and internal teams to assure all commitments and deliverables at met

• Ability to develop a high level of technical product understanding of our solutions

Who We Are

We are a leading payments technology company that empowers small businesses across the United States to accept payments seamlessly through our flagship product, SwipeSimple. We distribute our solutions primarily through a robust network of hundreds of merchant acquirers and independent sales organizations (ISOs), who in turn onboard thousands of merchants onto the SwipeSimple platform each month.

We are backed by private equity, including WestView Capital Partners, and are at an exciting inflection point in our growth journey. We have a strong foundation of profitable recurring revenue today, and are focused on scaling over the next three to four years through optimizing our core channel, accelerating our direct-to-merchant offering, expanding value-added services, and selectively entering new markets.

Why You’ll Love Being Part of the CardFlight Team

• US location-neutral work environment

• Home-office equipment stipend

• Flexible paid time off

• Employee Engagement (Lunch & Learns, team building events)

• Learning & Development culture

• Comprehensive Health Benefits

• Competitive compensation including:

  • Annualized Base Salary Range: $70,000 – $85,000

  • Commission: $20,000 – $45,000

  • Annualized Company Performance Bonus: $5,000

  • Company Stock Options: 10,000

• Remote flexibility and autonomy

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.